{Army Pension Helpdesk 2019} Know your PPO, Pension OROP, 7th Pay Commission

Army Pension Customer Care, Commissioned Officer, Commissioned Officer’s Family Pensioners, PBOR Pensioners, PBOR Family Pensioners, Civilians/Defence Civilians Pensioners, Civilians/Defence Civilians Family Pensioners Helpdesk, Enquiry about PPO Pension Slip, Know your upcoming Pension, Register Complaint in PCDA Allahabad Pension Grant/ Less Pension, Transfer Bank Account

The Principal Controller of Defence Accounts (PCDA) Allahabad is a core organization that control the Pensioner Payments, Sanction, Grant and Pension Accounts for Army, Airforce, Navy personnel. The Defence Pension Disbursement Offices (DPDO) is responsible to handle Defence Personnel Pensions. In case, you have issue with monthly Pension in SBI, PNB, Axis, ICICI, BOB, HDFC or other Banks, you can contact the PCDA Allahabad. To open new Pension Account or Status of Pension, PPO Number, New PPO (12 Digit) or PPO number is also available. The online Pension Calculator is developed so that you can get accurate Pension. The Pensioner can also download Pension Slip from Bank Account (Net Banking).

Army Pension Support, Helpdesk Care

There are a total of 24 lakhs Defence pensioners and approximately 55,000 pensioners are added every year. Contact the in-charge for Army Pension, that can help in case of any issue regarding Pension. Following are two major problem in the Pension Accounts:

(a) Relating to grant/revision
(b) Complaint relating to the payment of pension

Other Complaints can be registered to Army Pension Adalat (APA) so that your Pension Case is heard and legal step can be taken against the officails not handling your Pension Account correctly. Here are some more common issue/ problem in the Pension Payments:

1. Dearness Relief
2. Medical Allowance
3. PDA Change
4. Commutation Table
5. LTA Payment
6. NRI Pensioner
7. Other Problems
8. Grievance Redressal

Types of Army Pension (JCO/ Officer/ Civilian)

Commissioned Officers Pension

• Retiring Pension
• Retirement Gratuity
• Disability Pension
• Invalid Pension
• Family Pension
• War Injury Pension
• Liberalised Pension
• Commutation
• Gallantry Awards

PBOR (OR/ JCO) Pension

• Service Pension
• Service Gratuity
• Retirement /Death Gratuity
• Disability Pension
• Constant Attendance Allowance
• Invalid Pension/Gratuity
• War Injury Pension
• Ordinary Family Pension
• Special Family Pension
• Liberalised Family Pension
• Special Pension/Gratuity
• Commutation

Defence Civilian Pension

• Superannuation Pension
• Retiring Pension
• Invalid Pension
• Compensation Pension
• Compulsory Retirement
• Compassionate Allowance
• Extra Ordinary Pension
• Liberalised Pensionary Awards
• Industrial Employees
• Family Pension
• Commutation
• Important Circulars

Army Pensioner Complaints: Process

To register online complaint for the Army Pension, the Pensioner has to keep the following details: PPO Number, Name, Army Service Number (if required), Bank Account Number etc.

Customer Care Support/ Helpdesk for Army Pensioner is available via following modes.

Through the PGO (Public Grievance Officer)

Public Grievances Officer in the Office of the Pr.CDA(P) Allahabad)

Shri Sushil Kr. Singh, IDAS, Addl. CDA(P)
Public Grievances Officer (PGO)
Office of the Pr. CDA (Pensions),
Draupadi Ghat, Allahabad – 211014
Phone No.(PBX)- 0532 2622618, 2622698,
Direct phone no.- 2421865

Through Pension Adalats

Every year, Pr. CDA (P), CDA (PD) Meerut and CDA Chennai hold 4 Defence Pension Adalats in different parts of the country and wide publicity is given for the same in Newspapers etc.The month and place of the next Adalat will also be displayed under ‘What’s new’ on this Web Site. Any grievance in respect of pension sanction/payment, received by the Pension Adalat Officer is settled in a time-bound manner and the pensioner is informed. The pensioner can send his grievances to the nominated, Defence Pension Adalat Officer, Office of the Pr. CDA(P), Allahabad – 211014., if the Adalat is to be conducted by PCDA(P) Allahabad.

All the information relating to the date and venue of the Pension Adalat in the near future will be provided on this Website.

Through this Website

Using the online complaint box – Registration of Pension Complaint is very easy. You can visit http://pcdapension.nic.in/pcdapension/Misc/complaint.htm (Direct Link) OR Choose your penision category below:

Individual Pensioner’s
	a.Complaint to PCDA (P) (For Army / Defence Civilian Pensioners Only)		Click here
	b.Complaint to CDA (AF) (For Air Force Pensioners Only)		Click here
For Banks Only			Click here
For DPDO Only			Click here
Pensioners association’s /HOO/HOD/Govt. Agencies (Other than PDA)			Click here
CPGRAM			Click here

Telephone

S.N	Officer Name	Group Charges	Contact No.
1.	Shri Akhilesh Kumar, CDA	Accounts, Complaint Cell	0532-2420210
2.	Shri Sushil Kumar Singh, Addl.CDA	Grants Coord, Grants Tech, Grants-3, Grants-4, Old Records, Gts.-PBOR (Rev.), Gts.-PPO Sec, G-1/ Military, EDP(M/S),Audit, e-audit follow up, Post Audit, CH	0532-2420687
3.	Yashasvi Kumar, DCDA	AN, AN/Pay, Cash, Records, D-Section, CSD, DARC, Wet Canteen, Pension Adalat Cell, Legal Cell, G-1 Civil, Sangam Cell	0532-2420211
4.	Shri Himanshu Tripathi, ACDA	EDP Centre, Pension Call Centre, Hindi Cell, O&M Cell, Inspection Cell, Comprehensive Pension Package (CPP), RTI Cell,Centralized Pension and Disbursement System (CPDS)	0532-2421868

List of Contact details of Office Incharge sections

S.N	Name of OIC	Designation	Section	Contact No.	Extension No.
1.	S C SAROJ	SAO	Accounts	0532-2420135
2.	RAJ BAHADUR	SAO	ADMIN, DEFENCE PENSION ADALAT	0532-2420769	109
3.	SAMAR BAHADUR SINGH	SAO	AN-IV, RECORDS	0532-2420496
4.	K K PANT	SAO	AUDIT, CPDS	0532-2420146
5.	S B PANDEY	SAO	D SECTION, RTI, COMPLAINT CELL	0532-2420689,2420136
6.	K K SHUKLA	SAO	DPTI	0532-2424313
7.	RAMJI MISHRA	SAO	EDP CENTRE	0532-2420427
8.	S. BASUMATARY	SA0	EDP M/S	0532-2421879	121
9.	V P SINGH	SAO	G1/CIVIL	0532-2420759	120
10.	A K MALVIYA	SAO	GTS TECH & GTS COORD	0532-2420293
11.	A N VERMA	SAO	GRANTS-3	0532-2421879	219
12.	K K PANDEY	SAO	GRANTS-4	0532-2421879	209
13.	R.K. SHARMA	SAO	SANGAM CELL	0532-2420217
14.	H P VERMA	SAO	G1 Mil	0532-2420274
15.	V. K. SRIVASTAVA	SAO	LEGAL CELL	0532-2421870

E-Mail

The Pensioner can also lodge/ submit online complaint via Email. To register your complaint you have to send email with attachments/ documents to [email protected]

Visit PCDA(Pension) Allahabad

The person can visit to PCDA Allahabad Office in person and report/ complaint. The address is given below:

Office of the Principal Controller of Defence Accounts (Pensions)
Draupadi Ghat, Allahabad 211014

Also, the Pensioners can register online complaint at CPGRAMS (online grievances monitoring system) developed by Govt of India to help/ support customer in the case of Pension (Centralized Public Grievance Redress And Monitoring System) is available at http://pgportal.gov.in