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{24×7 Helpline} BHIM Axis Pay UPI App Help Center, Customer Care Number

Last updated on May 16th, 2019 at 12:24 pm

BHIM Axis Pay 24×7 Customer Helpline Number, Issue with transaction failure, pending, Cashback and Offers, Axis Bank Official UPI Complaint Box, Chat Support, Update Error Message “oops something went wrong”, unable to verify mobile number. 

BHIM Axis Pay UPI App is very popular BHIM UPI App with an average of 4.3 rating out of 5. The customers are happy to use BHIM AxisPay UPI App for Cab Service, Ticket Booking, Insurance, Shopping, Mobile and DTH recharge, Bill Payments and Fund Transfer. But still, some user are facing problem in using AXIS PAY UPI App. Axis Bank is the leader in the list of Private Banks in India. The customer care is happy to serve any query regarding BHIM Axis Pay UPI.

Axis Bank started its financial business back in the year 1993 then it was called UTI (Unit Trust of India) but on 30 July 2007 UTI Bank changed its name to Axis Bank. It has total of 55,000 employees and has a market capitalization of ₹1.31 trillion (US$18 billion).

Table of Content

BHIM Axis Pay UPI App Complaint

In the latest version of Axis Bank BHIM UPI App, the customers are not able to register. As on 11 April, 2019 latest version of BHIM Axis Pay UPI App is 2.4.58 which was updated on 19 March 2019. It requires Android 4.1 and above otherwise you can’t install it in your device. The Error Message “Please enable mobile data network to verify your mobile number and try again.” at the time of installing BHIM Axis Pay UPI App if you are using Wifi Network. The solution to this problem is available. Other issue after enabling Mobile Data is “Unable to verify your mobile number. Please retry.” So finally you were unable to install AXIS Bank UPI App.

Installation of Axis Pay UPI App

To install the BHIM Axis UPI App, following pre-requirement is mandatory.

  1. Your mobile number must be registered in the bank account. If not, then first you have to link mobile number in your bank account.
  2. Android version 4.1 and above.
  3. Active Internet connection (Only Data Network). After installation, you can use Wifi network. But for registration/ installation you have to enable data network.

Step 1: Download it from Google Play Store (Do not download it from any other website (.APK) as it may contain virus or malware).

bhim axis pay upi app 1

Click on “Install” and follow the instruction. You have to give permission required i.e. SMS, Contact, Phone, Data Network, Wifi-Network etc.

Step 2: Choose your language (Hindi or English): More language support will be available soon. But at present only Hindi and English version of app is available.

bhim axis pay upi app 2

Step 3: Read the instruction i.e and Click on Next.

bhim axis pay upi app 3

Step 4: Verify your mobile number

In this step, BHIM Axis Pay UPI App will send SMS from your mobile number to verify. Please ensure that SMS is send from the mobile number registered with BANK Account. The SMS charges are applicable.

bhim axis pay upi app 4

Step 5: Enable Data Connection.

After enabling the Data Network. The customer is getting error. “Unable to verify your mobile number. Please try again.

Solution: If your mobile number is in SIM Slot-1, then you have to enable SLOT-1 Data Network. If your mobile number registered with Bank Account is in SIM Slot-2, then you have to enable data network for SIM Slot-2. Then this problem will be solved.

bhim axis pay upi app 5

BHIM Axis Bank Pay UPI App: Support/ Customer Care

Below are the reported some of the common problem customers are facing while using the Axis Bank UPI App.

  1. Please enable mobile data network to verify your mobile number and try again.
  2. Unable to verify your mobile number. Please retry.
  3. The failed transaction, the amount is debited but not credited in other accounts.
  4. After latest update, BHIM Axis UPI App is very slow.
  5. Login issue, not able to login with PIN. Reset MPIN.
  6. After updating app, the “sent” & “receive” option buttons are not visible.
  7. “oops something went wrong”.

The solution of some of the common problem in UPI App

a) Axis Bank App loses its connection way too much (3G/ 4G internet) – Airtel/ BSNL/ JIO/ Vodafone.
Solution: If there is a connectivity issue with the Axis Bank mobile app exist then you must check your mobile data speed. You can download SPEEDTEST app and check the speed. Fast internet is necessary due to secuity reason and authentication.

b) Asking for mobile number registration frequently every two days (after updating Axis Bank UPI App).
Solution: You may have changed the SIM 1/ or SIM 2. Opening the SIM slots delete the security features or account associated to the mobile phone. So, to authenticate again you are asked to register mobile number.

c) Mobile number is not registered – So how to login with user ID and password?
Solution: Make sure that in Axis Bank your mobile number is associated/ added. You can register axis bank upi app only to the mobile having the mobile number in Axis Bank. If you want to change the mobile number, then you have to visit your home branch and ask for it. If there is option to update mobile number via ATM, then you must check the same.

d) Login problem. Forget MPIN, password of Axis Bank
Solution: If you lost your password, not remembering MPIN, don’t worry, there is way to reset MPIN. Click on “forget MPIN” and then you can set MPIN by using details of Netbanking “User Id and Password” or Debit card details ” Card number, expiry details, and ATM PIN.

e) Date of Birth (DOB) update section doesn’t allow you to change the month and date.
Solution: There may be internet speed slow, the list of months are shown drop down, you can select it. If problem still exist, email to the customer.service@axisbank.com.

f) After update App is slow.
Solution: Every new update, the developers of Axis Bank Mobile App link some extra features (security, accounts details, FD, RD). You must check internet speed. If your internet speed is good (Wifi/ data) then you can contact to the Customer Care on 1800 tollfree number.

g) Jio is not included in the Service list
Solution: Yes, there is change that some companies Recharge (Jio) is not listed. Incoming update Jio 4G recharges can be done on Axis Bank Mobile App.

h) I have ordered axis active band from my app and still not delivered worst service by axis bank.
Solution: Just call the customer care with your ORDER ID.

i) Not able to track my RD investment in investment column.
Solution: Update the Axis Bank App.

j) Mobile Number( 9 digit/ 11 digit) problem for Saudi counties.
Answer: If you have registered mobile number of Saudi countries then App doesn’t accept 9 digit mobile number. Please contact to the customer care. In new update this feature shall be added or email at customer.service@axisbank.com and www.axisbank.com/support.

  • Click here for terms & conditions of 50% cashback on movie booking on PVR Cinemas website via BHIM Axis Pay UPI App.
  • Click here for terms & conditions of Transaction Build-Up Cashback Campaign Offer on BHIM Axis Pay UPI App
  • Click here for terms & conditions of 20% cashback on your First Recharge via BHIM Axis Pay UPI App.
  • Click here for terms and conditions of UPI Rs. 50 Cash Back – offer on first transaction for Axis Pay & Axis Mobile Apps.
  • Click here for terms & conditions of Samsung Pay Mini App UPI Cashback Offer.

Call on the Helpline/ Support for BHIM Axis Pay UPI App Free Number: 18004195959 or 18004196969 or email at customer.service@axisbank.com or internet.banking@axisbank.com.

Chat Support: At present Axis Bank doesn’t give any chat support. To get the help, just email to customer.service@axisbank.com with issue and screenshot of problem.

FAQ – BHIM Axis Pay UPI App

Here are some of the frequently asked question and their answers.

Q. Is UPI PIN and passcode same?
Ans: No, the Passcode is for login the Axis Pay App whereas the UPI PIN is to authenticate transaction which is registered with Bank.

Q. What are the service charges of UPI Axis Pay App?
Ans: Charges for using BHIM Axis Pay UPI?

Q. Scan QR Code UPI Facility available in Axis Pay App?
Ans: Yes, it is available. You can scan any UPI QR codes using the “Scan & Pay” option available on the BHIM Axis Pay UPI app.

Q. UPI Transaction Maximum Limit?
Ans: Maximum recharge amount is Rs 3000 per subscriber ID. Total three transactions can be processed for the same DTH number per day. The overall SMS recharge limit (Prepaid Mobile, DTH) per account would be Rs. 5000 per day.

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Dilawar singhRamakrushna MishraDr Tapajyotio BanerjeeFarhanaVishal Nimbalkar Recent comment authors
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Sunder Kanaparthy
Guest
Sunder Kanaparthy

Sir please note that Bhim app is not secure. It’s popping up upi addresses of unknown people when you search for contacts from the downloaded app. There is likelihood of wrong payment address popping up resulting in payments to wrong person though with identical name

Rahul namdev
Guest
Rahul namdev

Conduction no success

bhim
Guest
bhim

Very good information & thank you for sharing with us.

ALOK
Guest
ALOK

amount deduct From AXIC bank but not deposit in HDFC bank.

its 1st time i face problem

shashank
Guest
shashank

I tranfered the money from axis bhim app, transiction become failed but money is debited from my acount after 24 hrs my query is not resolved

dharavath narender
Guest
dharavath narender

same problam in bhim axis pay app 3days

dharavath narender
Guest
dharavath narender

I tranfered the money from axis bhim app, transiction become failed but money is debited from my acount after 24 hrs my query is not resolved

Krishan Pal Singh
Guest
Krishan Pal Singh

I transferred money from axis bhim app 2 days back , transaction status got failed but my money got debited by my account but didn’t credited to the concerned person. I raised the query but got no response.

virendra kumar Yadav
Guest
virendra kumar Yadav

Sir Mai bhim app se balance other account me send kar raha tha but balance nahi send hua . But mere account se balance Kat gaya . Aur mane bhim app se report issue kiya tha to 3 days working update ho Jayega Aida message aaya tha par 3 days se adhik day ho gaye . Please isako solved ki jiye

Naresh prajapat
Guest
Naresh prajapat

i use axis bhim app.11/11/2017 20:02:15 rechrge for 399 but debit for my account recharge not successful already query sumint query id 765592248 please resolve this metter payment reversie my account.

Gaurav sharma
Guest
Gaurav sharma

I sent 4000 rs through UPI my balance was deducted but payement is not recieved from other end.The msg is showimg as “sent pending” so plzzz resolve this problem

Chhaya
Guest
Chhaya

Money deducted from my account and not transferred to another account. Please help me

MANJUNATH
Guest
MANJUNATH

Respected sir, today while booking a railway ticket in IRCTC ,i used UPI payment method which was powered by axis bank,after using that option money is deducted from my account but ticket booking is not confirmed and the screen was showing error please contact administrator… so what should i do now to get my money bank…?will u olease help me out from this problem….

AMARJEET KUMAR
Guest
AMARJEET KUMAR

my transaction camplites but this amount not go throught

anmol dablani
Guest
anmol dablani

I recharge my jio number amount is deducted from my account but recharge not receive what i do please e-mail me

bunty
Guest
bunty

Apke bank bakwas ha

mayur chokte
Guest
mayur chokte

my account balance is debited from my account but mobile recharge is not successful. so I need to refund my balance.

Avinash Gunjal
Guest
Avinash Gunjal

I am doing successful recharge of Jio in offer period but cash back not get this recharge within 15 day & why cash Back not give me & this offer real or fake tell me

Tuntun
Guest
Tuntun

Worst app… Amount debited but the train ticket not booked

Dalip Kumar
Guest
Dalip Kumar

Sir, I faced problem from 10 days that I transferred Rs.3500 on 31 Jan 2018 against transcation reference No 1831325213 but neither returned/debited in My account nor credited in beneficiary Account.So please clear the same on PRIORITY BASIS.

Dalip Kumar
Guest
Dalip Kumar

From Axis Bank through Samsung pay

Sameer
Guest
Sameer

I have 399 rupees jio recharge with 100 cash back offer but recharge is successfully and I have not received my cash even then why?

Pawan Kumar Dangi
Guest
Pawan Kumar Dangi

Dear sir pl tl me the transition of Dr 24/6/17 Axis Bhim App pay to Another Account so that you give me the details of customers and total amount send by me in other account Ths

almas munshi
Guest
almas munshi

bakwas bank he offer sirf batate he dete nhi he fake manuplate with customer

almas munshi
Guest
almas munshi

i also do jio recharge in january 15 but still not recieve my cashback customer ko manuplate karte he sirf

Pardeep
Guest
Pardeep

Dear sir Bhim axis app hdfc bank to Corp. Bank payment transfer but hdfc a/c se payment hogya or corp. Bank me received nhi hua parsesing me dikha rha ha kya krna chahiye ji

Eknath
Guest
Eknath

Verification problem frequently no solution all things done.

Pravin kumar
Guest
Pravin kumar

My transiction is failed but ammount debited 3 times..please solve my problem

Pravin kumar vishvakarma
Guest
Pravin kumar vishvakarma

My transaction is failed but amount is debited 3 times

Vishal Nimbalkar
Guest
Vishal Nimbalkar

Dear Sir,
On 05.01.2019 , I initiated a transfer of Rs. 5000/- through AXIS UPI app.
My account debited but the transaction fail.
Till date, this amount is not returned to my account.

I raised a query : 05.01.2019, but there is no response to this .
Please look into it and arrange to return the amount.

regards

Farhana
Guest
Farhana

I have done a transaction through BHIM Axispay UPI from my HDFC account to SBI account. The transaction status was initially showing as Pending but in the next 3 working days, the status changed to “Success”

The amount was debited but not credited in my another SBI account. This is unresolved, your executive is just calling and shouting at the customer. Is this way you guys deal with your customers? Very pathetic service ever.

Will never use this UPI again. Every one please be aware of this fraud UPI

Dr Tapajyotio Banerjee
Guest
Dr Tapajyotio Banerjee

I am unable to continue with the axis bank upi app. i have updated the app. after opening the app it asks for a language option then goes into the next demo option when i press the skip button or next button the app stops and closes down. please tell me how i can resolve this issue

Ramakrushna Mishra
Guest
Ramakrushna Mishra

Two transactions of rupees 2000 from Paytm payment bank is not credited to my account since yesterday.

Dilawar singh
Guest
Dilawar singh

Sir mai kisse de ac ch 1 lakh Transfer kita but mere vlo Success hogye te ode ac nhi gyee Transaction ID927418201810

Dilawar singh
Guest
Dilawar singh

Please refund payment