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CRED Customer Care Number | 24×7 Helpline Number Credit Card CRED Coin Reward

Last updated on December 26th, 2020 at 12:34 pm

CRED Credit Card Payment Customer Care Support Contact Credit Card Billing CRED Customer Department. Issue in Credit Card Payment, CRED Rewards and Coin | CRED 24×7 Phone Helpline Number. CRED Reward Not credited to Bank Account CRED Club Credit Card Payments Support Unable to Create Account/ Fetch details.

CRED a new innovative service launched by FreeCharge founder Kunal Shah. Dreamplug Technologies Private Limited (“Dreamplug”) developed and launched CRED App on 19 April 2018. Directors are KUNAL NARESH SHAH, ROHAN SHAH NARESH and MEYER MALKA and Nominee Director is SANDEEP TANDON (also co-founded FreeCharge.in). The CRED Services help users to get big rewards on Credit Card Bill Payments via CRED App. The rewards are in form of CRED Coin which can be used on any Online Portal also, you can encash/ transfer rewards to your bank account. CRED slogan #killthebill is very famous during the ICC Cricket Work Cup also the advertisement can be seen on Hotstar Live Cricket Match Streaming. Some of the CRED users facing issue in rewards, payments. Not able to create an account.

CRED Credit Card Payment Status (Pending/ Failed)

In last 13 days (1 August onwards) the customer @CRED Club App are facing issue on Credit Card Payment for their SBI/ Axis Bank/ HDFC/ ICICI/ Baroda Bank /Bajaj Finserv and various other CREDIT CARDS. Below are the issues:-

  1. Payment is successful: CC Payment made at CRED is successful but the status of Payment is “Pending”
  2. Payment is failed: Amount is deducted but it payment is not showing in CRED App.
  3. Credit Card Last Date is coming but CRED has not paid in time
  4. Bad CIBIL Score due to non-payment of CC payment by CRED CLUB.

Note: If you are facing issue in Payments. Just send the screenshot to [email protected] You can also comment below for support.

CRED Customer Care – Phone, Email, Chat Support

Dreamplug (Dreamplug Technologies Private Limited) has a dedicated customer care support team to assist in case of any issue occur during the following operation:-

  1. CRED new account creating (fetching details error)cred customer care support
  2. CRED Credit Card Payment issue
  3. CRED Coin/ Rewards not credited to your account
  4. CRED Payment failed but the amount is deducted.
  5. Payment reversals issue.
  6. Paid Credit Card payment twice and still, payment is showing bill pending.
  7. Complaint against the Customer Care
  8. Submit online ticket/ CRED support ticket
  9. Payment is not reflected in Credit Card Payment.

Note: All the payment you made in the CRED is first paid in the account of Dreamplug. After verification of Credit Card Bill, Details the CRED will be paying Credit Card bill in your behalf. You can read the complete information

CRED Credit Card Payment Failed

An issue in Credit Card Payment on CRED App are very less but if you encounter a failed transaction/ Credit Card Payment on CRED App. You have to report it ASAP to the CRED Customer Care Team.

Phone Number support is not available. So, you can send an email or contact/ register ticket via CRED CLUB App.

Here is the official Policy/ Terms & Condition

Once you complete a registration on the App, you will be a User of CRED which allows you to:

Access and use the services provided in the App; and feed your Credit card/s information with the respective payments to be made and make a payment to Dreamplug, which shall then proceed to make such payment on your behalf to the concerned Credit card/bank.

CRED 24×7 Helpline Customer Care Number

Wish to speak to the customer service team of CRED? Below are the official customer care support contact number, email Id, online CHAT or Twitter/ Facebook. Even you can submit online ticket via CRED App or Google Play Store App Review section.

CRED Credit Card Payment App Customer Support Care

Here is the official contact info of CRED CLUB Credit Card Payment Customer Care. If your issue is not resolved, Kindly contact to Grievance Cell.

Via Email Support [email protected] or
[email protected]
Via Phone Helpline Number Not yet available
Address 404, Uphar CHS Ltd., Plot No.6 BHD, Sanjeeva ENCL 7 Bunglows, Near Juhu Circle, Mumbai, Maharashtra – 400 061
Twitter/ Facebook No Page Available
CRED App @Google Play store 
Grievance Cell 
Name Nemash Simaria
Email [email protected]
CRED App Customer Care & Helpdesk

Open CRED Account

CRED is a members-only app that offers you exclusive rewards for paying your credit card bill. To get the benefit/ reward and Promo Code you need to register at CRED App. Enjoy and get rewards to add your friends and family by sharing CRED App. Once your friend/ family join the CRED Club (by your link) you will be rewarded. Following details are required to open a CRED Account.

  • Full Name
  • Credit Card Number
  • Valid email address
  • Mobile number

Android App || iOS App

Note: Follow the instruction. In case you have an issue. Kindly contact us via the comment box.

Delete CRED Account

To delete your CRED Credit Card information from the CRED App, you need to go to the Accounts Section and Click on the “Account Dissociate”. After that, all your personal details/ credit card information, bill history will be deleted from CRED App.

What is the CRED GEM (Reward Coin) Program

After you create a CRED Account, you can gain/ earn CRED Coin also called as the CRED Gems. It is a new currency introduced by the CRED Credit Card Payment. It is separate from the CRED Coin. Once you refer friends/ family or any user to the CRED Community (App) you earn CRED GEMS (10 CRED GEM Coins).

Customer Care & Helpdesk

Note: You need to submit online complaint.

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Jitendra Maheshwari
Jitendra Maheshwari
27 October 2019 12:13 AM

I made a credit card payment through google pay and the amount is deducted my account but not reflecting in my credit card statement

Yash
Yash
30 October 2019 10:26 AM

I made payment through CRED app on 18th Oct.. transection was successful but it’s been 12 days amount not yet credited to my credit card. I tried their app support…there is an auto reply transection successful and some nos. their is no option to talk with those guys

MANMOHAN MITTAL
MANMOHAN MITTAL
1 November 2019 7:07 PM
Reply to  Vikash

How to contact customer service?

Mehul Ghelani
Mehul Ghelani
9 November 2019 8:04 PM
Reply to  Vikash

I have made the payment on 29th October 2019 and still it’s not reflecting to the my credit Card and now i am getting calls, SMS, emails for non-payment of credit card which is spoiling my cibil records and also i have been imposed penalties for late payment on credit Card, Bank has already informed me that payment has been successfully done on the same time and payment also received to CRED message also been received from CRED system

chandani rai
chandani rai
6 November 2019 4:52 PM
Reply to  Yash

HI yASH , DID YOUR COMPLAINT GOT RESOLVED. ACTUALLY I AM HAVING THE SAME ISSUE SO CONTACTING YOU.

anil kumar
anil kumar
2 January 2020 11:17 AM
Reply to  Yash

what is the final status of this issue. Same issue i am facing..

Divya
Divya
4 February 2020 3:41 AM
Reply to  Yash

Hi vikas

I also made the payment of 63930rs towards my city bank credit card payment through Google pay on 25th JAN. In cred app shows payment successful but not reflecting in my account. Sent required document to customer care.not able connect to customer as auto reply comes and call back request no one is responding. Any one got resolution this kind of issue. It’s not small amount 😭. My almost whole month salary I have payed.

Divesh gupta
Divesh gupta
1 November 2019 7:50 PM

Payment got deducted from my account for HDFC Regalia First credit card. But the same has not been credited to my card. Last date for payment is 3rd Nov.

Divesh Kumar Gupta
Divesh Kumar Gupta
2 November 2019 10:41 AM

I made payment for 51K for my HDFC credit card via Cred through UPI. Payment was debited from my account but CRED said that payment has failed. There is no way to reach out to CRED customer care and resolve our concerns.

Divesh Kumar Gupta
Divesh Kumar Gupta
2 November 2019 12:17 PM
Reply to  Vikash

They are giving system generated messages and there is no scope for personal interaction. They are not even intimating whether they have received the amount or payment has failed at bank’s end.

UDay Singla
UDay Singla
2 November 2019 2:03 PM

I have made 1st payment through CRED App and its showing payment processing. Not getting this money back to source account to.. When will i get this sorted???

amit
amit
4 November 2019 8:08 AM

on 2 nov payment of 9000 i sent via upi. but it is still not reflct in my cc. and there are no optn to reach out cred..what the wrost service

Mahesh Patel
Mahesh Patel
4 November 2019 10:22 AM

I made a credit card payment through google pay and the amount is deducted my account but not reflecting in my credit card statement

Jayakrishna Inavolu
Jayakrishna Inavolu
4 November 2019 2:08 PM

I made payment through cred APP. In CRED APP it is showing payment success. In Bank account, it is not showing. I got a message from bank saying your transaction failed due to invalid IFSC code. I have contacted cred through mail several times they are not responding can someone help us in this issue. Today is th last date for bill payment

Jayakrishna Inavolu
Jayakrishna Inavolu
22 November 2019 3:30 PM

This issue got resolved we can close this topic

Puneet
Puneet
4 November 2019 4:16 PM

Hi I made a payment for my rbl credit card. It was showing success but not reflecting in my card.
Payment of INR *24288.98* on *rbl* credit card. The amount will be processed and completed by netbanking bank by 1 nov 2019,

neema.mallela
neema.mallela
4 November 2019 7:11 PM

Hi Team,

i have done the payment to my old credit card which is not active now. will i get the refund of amount

PRAMODA KUMARA S K
PRAMODA KUMARA S K
4 November 2019 7:32 PM

I made a payment on 31st october of Rs 15147 to my credit card payment in successful in cred app but still payment not reflect in my credit card statement but the due date is crossed and I got a message from respective bank your amount is due then where is the payment?? Still didn’t get any response from CRED about the payment status… Today I got a msg from Axis like …The NEFT of Rs.15142.87 towards your Axis Bank Credit Card XXXX9329was rejected due to AC DOS NT EXST. Kindly use correct IFSC code UTIB0000400 to make payment. Please… Read more »

Manoj Gopale
Manoj Gopale
5 November 2019 8:43 AM

I have made payment of 26,930/- on 4th Nov 19 through CRED App and its showing payment processing. Not getting this money back to source account to.. When will i get this sorted???

Manoj Gopale
Manoj Gopale
5 November 2019 8:44 AM
Reply to  Manoj Gopale

please provide customer service number

SANJEET KUMAR
SANJEET KUMAR
5 November 2019 4:43 PM

sir mera payment susfull dikha raha but mere credit card me pasie soo ni kar raha hai mera order id 2K9V2G2QE7 HAI LAST DATE CREDIT CARD ME PASIE JAMMA KARNE KA 7 NOVEMBER HAI

chandani rai
chandani rai
6 November 2019 4:48 PM

I had made payment of my AXis bank credit card of Rs 11838.01 on 31/08/2019, payment got deducted from my account by not credited to my credit card the payment is showing successful status as on date in the CRED app, but my axis credit card bill is still overdue. Pls look into the matter & issue me the refund of Rs 11838.01 to my account. pls contact me 832xxxxx35, if reqd.

Navneet
Navneet
7 November 2019 1:15 PM

I have made the payment of my HSBC credit card through Cred app. The amount is deducted and payment was successful as can be seen on the application, but the credit has not been processed yet. Please assist. ASAP

Pravin Mahajan
Pravin Mahajan
18 November 2019 7:23 AM
Reply to  Navneet

I have paid the bill by cred money is debited but bill is not paid & cred aap showing your bill is fully paid

Trupti
Trupti
19 November 2019 11:21 AM

I made a credit card payment through netbanking and the amount is deducted my account but not reflecting in my credit card statement

kishor suryavanshi
kishor suryavanshi
19 November 2019 6:33 PM

Iam here kishor Suryavanshi your CRED app user. ipaid my sbi credit card bill rs.60,000/- via your app dt.13/11/2019. that orderid- X73PJYZ89M and utr is-KKBK193179154190. But unfortunately, that transactionwas failed on 15/11/2019. forrefund process you take my account details but by mistake account number wronggiven by me so my refund amount did not come on my account so please refund myamount in correct account. MyCorrect Account details are here:-AccountName:- ASHISH CABLE VISIONAccountNumber:- 51960200000033IFSCCode:- BARB0BAMSUR ThankYou..KishorSuryavanshiMo-99xxxx3

Rajnish kumar
Rajnish kumar
23 December 2019 3:13 PM

I made a payment of 11000 on 18 Dec 19 transition was successful and also amount was deducted from my account but not yet credited to my credit card

Ravi Kumar
Ravi Kumar
25 December 2019 2:08 PM

Sir I pay my credit card bill 8000 but my payment is not credit my account please refund my payment

S Subash
S Subash
31 December 2019 2:19 PM

Am unable to utilize the reward points whatever i earned, please help me how to utilize the reward points.

anil kumar
anil kumar
2 January 2020 11:11 AM

01-01-2020 i have paid 30000 from cred app after 5 hour payment showing successful. but not showing in my credit card.
i have search every possibility to contact you but no any contact detail found. Please call me ASAP.

Sonu
Admin
Sonu
3 January 2020 10:46 AM
Reply to  anil kumar

Hi Anil, Usually the CREDIT CARD payment takes 2-3 days. So, Please wait for some time and check the status again.
Good day.

shiva
shiva
3 January 2020 7:36 PM

31 DEC MY MONEY DEDUCTED STILL NOT REFUND MY CREDIT CARD LAST DATE 5TH WHEN CAN I GET MY REFUND ALREADY 2 WORKING DAYS OVER STILL I SEND MAIL ALSO NO RESPONSE FROM THEM STILL .MY PAYMENT 16775 EVEN NO CUSTOMER CARE ALSO JUST DEFAULT ANSWER CHAT PROCESS HOW CAN WE DO NEXT TIME TEL ME ..

Anil Kumar
Anil Kumar
5 January 2020 8:23 PM

I made Rs.5000 payment through ered app on 4th Jan. But transaction was failed and Debited Rs5000 from my account. How can get my Rs5000.

Jyoti
Jyoti
13 January 2020 11:54 AM

i Had paid my SBI Credit Card Bill of Rs.27074/- on 11/01/2020 Payment had been deducted from my Account but Payment is still in Processing and today is due date of my Card payment i have mail to Customer support but have not received any response from their side . Please Reverse my Payment or Process it by today

Jyoti
Jyoti
13 January 2020 11:56 AM

I Had made payment of My SBI Credit Card Bill of Rs.27074/- on 11/01/2020 but it is still in processing and my Card Payment due date is 13/01/2020 . amount is deducted from my account but . please reverse my amount of Process it by today

Vijay Kumar Mishra
Vijay Kumar Mishra
21 January 2020 12:44 PM

Payment Conformation Pending
Please find the attached HDFC Credit card statement for your reference ,plese credit my amount 2687to my card along with late fee 500,interest 56.84 and finance charges 97.79 and GST 15.27 .I want all these money because of you my credit scores are also effected, please revert asap and short it.
Please resolve as soon as possible argent.

Vijay Kumar Mishra
Vijay Kumar Mishra
21 January 2020 2:38 PM

Payment Conformation pending

Shilpa
Shilpa
23 January 2020 11:03 PM

Sir I have not made any transaction from my account. But Ur company has deducted 12000rs on 5&7oct 2019 frm my Oriental Bank of commerce account..which is located in amritsar.I want to know the reasons of deductions as I m totally unaware about this company….please give me required details for deducting the amount ….even company has not sent me any alert msg of deducting amount…..I am very stressed bcz that was amount of my exam free…n I am suffering due to that…pls revert me asap……otherwise I have to take an legal action against you

Deepak Singla
Deepak Singla
3 February 2020 11:18 AM

My Yes Bank Credit Card Bill was due on 04/02/2020 for Rs. 7750.44, which I paid on 03/02/2020, through CRED using Net Banking Option from my ICICI Bank Account. I got the massage that my payment was successfully made to Cred Club with Merchant Reference Number eulsqy8cTEJDgXuUBsu and transaction reference number 1911362960. however payment was not credited to mt Credit Card and Cred App also keep showing amount not paid but due. Please look into the matter and resolve this issue.

Shadab Maldar
Shadab Maldar
21 February 2020 7:50 PM

Hi, I have paid my credit card bill using CRED app on 16th Feb still, my bank has not received the amount always, I will get a holistic reply from the support team that the issue will get resolved soon, we are trying it harder, but when ??? What is ETA?? Pay my money back to my account, please… I have updated my IRA account also, today I asked for the status but still, there is no reply…

Balraj
Balraj
9 March 2020 3:42 PM

why my payment is not reflecting in credit card even after the payment is done

Vignesh
Vignesh
16 March 2020 10:35 AM

I made a credit card payment through google pay and the amount is deducted my account but not reflecting in my credit card and I was charged with late payment charge

karthik p
karthik p
7 December 2020 5:25 PM

I made a credit card payment amount is deducted my account but not reflecting in my credit card statement .

Vikram
Vikram
23 December 2020 2:03 PM

On 23rd morning payment done by my cred app with google pay upl amount have been cut from my side in my icic bank account by it’s not showing in cred app in Sbi card payment

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