Home / Jio / Customer Care: Jio Prime/ Summer Surprise Recharge Failed/ Amount Deducted

Customer Care: Jio Prime/ Summer Surprise Recharge Failed/ Amount Deducted

Last updated on April 11th, 2017 at 10:19 pm

Recharge failed on Jio My App (Jio.com) online for Prime Membership Rs99/- and Rs 303 for Summer Surprise, Jio Money Rs 50 Cashback, Complaint box Failed recharge amount deducted from Bank Account.

Have you tried to recharge using Jio Money App or My Jio App to become a prime member (Rs 99/-) or summer surprise Rs 303/- above recharge? We have received my emails regarding failed recharges, money is deducted from bank account but JIO Rs 99/- recharge is not done. You can visit www.Jio.com to check your usage, recharge history, check if your prime membership is active or not and summer surprise plan is active of Rs 303/ Rs 499/ Rs 999/- to get 3 months free complementary services.

Jio Dhan Dhana Dhan Rs 309/- Plan Activated

Prime Members of Jio 4G can now recharge with Rs 309/- to get 3 month totally free internet UNLIMITED. You can also get Rs 50 cashback on recharging with Jio Money App.  Jio Dhan Dhanadan Offer (JIO DDD) RS 309 Plan  @jio.com

Some customers are worried about their SUMMER SURRPISEIS ACTIVE or NOT? You may have tried to contact the customer care at 198 or other toll-free numbers. Below is the process to check if your summer surprise plan is active on Jio 4G SIM or not.

Check Jio Surprise Plan is Active or Not?

Step 1: First you have to visit official website “https://www.jio.com”.
Step 2: Click on Sign-In on the top right. Enter your email Id and password, if you don’t remember. Please click on Forget password.If you have not registered on jio.com website. Click on Sign-Up.
Step 3: After successful login to the jio.com website. You can see your account details. The example is given below.

jio prime

Step 4: Just click on the JIO SUMMER SURPRISE, if you don’t redirect or it doesn’t have link then you have successfully recharge your JIO NUMBER with Jio Summer Surprise.

You also get this message: Recharge of Rs. 303 is successful for your Jio number 8619xxx40. Jio Prime customers who have recharged with Rs.303 or above will get Jio Summer Surprise offer. Entitlement: Benefits for Prime customer: Free Voice, Unlimited Data (Post 1GB High Speed Data per day, speed will throttle to 128Kbps), 100SMS/day, Complimentary Subscription to Jio Apps. Validity: 28 days Benefits for Non-Prime customer: Free Voice, 2.5GB Data, 100SMS/day and Complimentary Subscription to Jio Apps. Validity: 28 days
Validity: 28 Days

Next day you also get this SMS from JIO: Thank you for being a founding member of the Jio movement. Enjoy complimentary Jio service for 3 months with JIO SUMMER SURPRISE.

Check Jio Prime  Members or Not?

If you want to check your JIO 4G SIM status, that you are enrolled in Prime Membership or not. Please follow the steps given below.

Step 1: Login to the Jio.com or My Jio App

Step 2: Check the picture given below – Your account also contain such details on the right bottom of page.

jio prime membership

You can call to 1800-889-9999 or 198 or 199 from Jio Numbers only.

रिलायंस जिओ धन धनाधन ऑफर

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asif keru wala
Guest
asif keru wala

31 March recharge not done pliz helpDear Customer, further to Service Request number SR000008OP25 raised for Recharge Benefit Not Credited to 8849070353, we would like to inform you that your recharge could not be processed as transaction failed at the payment gateway. For more details, kindly get in touch with your bank. Thank You, Team Jio no bady help yor agent

Roman
Guest
Roman

I do my 309 recharge.. And recharge was successfull and it’s shown in my msg history.. But it can’t connect to the network.. I tried all the changes and switch of and on my phone.. But still it’s not working.. Pls tell me how to correct it????

Arunkumar B k
Guest
Arunkumar B k

Hi.yesterday I have recharged 309 in my paytm account i have received successful recharged mag from jio but i can’t see my last recharge detail in jio app before that i have recharged 149 also evan that also same problam pls tell me what happend in this app..still waiting for this msg…pls ans i need help if recharge in jio then why plan is not activate then were is my money???

Sudha
Guest
Sudha

Sir, I recharged my jio prime with 309 on 4.5.2017, but till now the message has not come. The jio number is 8838969023.My mobile number is 9843571696 & 9843442837.

Aman
Guest
Aman

1. I am jio user. 2. I have done recharge of Rs 99 earlier. Net was neither opening nor running from 29April onwards. Now, on 05 May again recharge of Rs 309/- done. Tower of Jio is coming but neither 4G symbol is coming nor net is working. 3. Customer care is telling that my earlier balance held which should be used first . Then net for this recharge of Rs 309/- will start and work. 4. It is not understood , when net is not working , then how I will use earlier​ balance data. 5. Can you tell/help… Read more »

Gulshan
Guest
Gulshan

Hello I recharge my jio 8909504131 with 408 on 13/05/2017 but i can’t get its benefits please help

Gulshan
Guest
Gulshan

Sorry my no 8209504131

Mayuri rakam
Guest
Mayuri rakam

I have done recharge of 408 on 15 April from jio money app they deducted the amount but i didt get the benefits n i contacted to the customer care since 1month 10day but they are saying wait 48 hrs but not giving me my refund

Doris
Guest
Doris

Hi, I have recharged for Rs.309 and I am a prime member as well, its been now 24 hrs still I am not getting internet connectivity. How much time does it take to get the internet connection back.

Urmi
Guest
Urmi

I have recharged for Rs.309, I am not getting internet connectivity. How long it takes to get the internet connection back?

kandaswamy krishnakhumaar
Guest
kandaswamy krishnakhumaar

Sir recharged for Rs.309/- for my mobile no 8778360716…transaction id is BR000071PWSE but not able get jio connection.. how much time it will take to activate the connection.

Sulakshana
Guest
Sulakshana

I have done a recharge of 309 on my Jio number 7984685269 thru internet banking. My bank msg says 309 deducted. But I did not receive msg from Jio about any update of recharge and neither does my Jio – my plan option shows any update. I need immediate action on this.

Nikita baitod
Guest
Nikita baitod

My jio recharge is done in other mobile number can i get return my money or not.

Saumitra Chakraborty
Guest
Saumitra Chakraborty

After online recharge by Relience Jio Site Rs.399.00 is debited from my Axis Bank Savings Account(52xx28047) on 1/8/2017 for the Mobile no 7xxx9686(Info: INB/5×52537) but yet to recharge still now(2/8/2017, 10-15AM)

HARIDOSS
Guest
HARIDOSS

I have recharged my jio number with Rs. 402/- combo pack on 7th april from jio money.. transaction status is successful . but not received any msgs or balance yet.. its zero balance showing from my jio app.. and i have tried many time to reach myjio customer care by calling 1966 its not connecting,, and not receiving my balace till now..

My jio number- 866×289
please check ..
refund the money or please recharge.

Thank you,

Haridoss T
99xx354

Akhilesh yadav
Guest
Akhilesh yadav

Bhai third party app se recharge kiya hu komarify se ab contact nahi ho pa raha hai recharge succes show kr rha hai app me but mughe koi msg nhi mila jio k my plan me bhi nhi aaya hai jio coustmer bol rha aapka rech failed ho gya hai bhai kya kru 399 kiya tha 2 days over now

Dinesh Sowmya
Guest
Dinesh Sowmya

Hi i have recharged rs.499/- to the jio number 8072614010 through my credit card amout also has been taken from my card. But till now i have not received any message regarding this that it has been recharged, kinly can help me out regarding this

reva
Guest
reva

I have made recharge for rs 399 pack on 17-11 and amount has been deducted from corresponding bank account. When i contact the bank they said transaction is successful. But JIO help desk told amount is not received. Whom shall i contact to get my money back?

shilpa k n
Guest
shilpa k n

I have recharged though debit card money has deducted from the account but i dint get any message for confirmation.

Shubham Rawat
Guest
Shubham Rawat

Transaction successful but yet after 1d 6h no sign of recharge confirmation message. if recharge was unsuccessful so why this taking so much to return my money back.

ankit
Guest
ankit

i have same problem .. why there is not a single feedback from you?.

Shefali
Guest
Shefali

Recharge not credited
I have done the recharge of Rs 409 in my jio no. and money was deducted from my bank account.But it is not credited in my jio account. Also I didn’t got any recharge confirmation message from jio.

Please help to resolve this issue.

Kaushal
Guest
Kaushal

Sir I recharge my jio number after 12 am … Balance has deducted by I didn’t get my recharge …….

Kaushal
Guest
Kaushal

Sir I recharged my jio number ….. Balance has deducted but I didn’t get my recharge ……. And also didn’t get the refund.