Last updated on April 10th, 2017 at 01:53 pm
Reliance Jio (RJIL) has recently launched Prime Membership for Jio 4G subscribers till 31 March 2017 with recharge of Rs99/- and you get Rs 50 cashback on JIO MONEY WALLET app. There are lots of problems ie. Sign Up, DOB registration, Names, Blocked account or transaction declined/ failed. The customer using Jio Money are not happy regarding the bad response from the team. these people don’t even reply on Google Android app comment section. Some customer even emails to email@example.com but there is no response from JIO TEAM. The Rs 50/- cashback on every recharge for Jio 4G (Rs 99/- and Rs 303/-) is not credited. My last transaction is not showing in Windows/ iPhone or Android Jio Money Wallet bank. The refund of failed transaction is not credited in my account is a most common problem with customers. In this article, we are providing the fast track process to resolve problem-related to the Jio Money App.
At present Jio Summer Suprise offer is active >> Showing message on Jio.com website that “it may take some days to withdraw the SUMMER SURPRISE OFFER” so, the subscriber’s recharging with 303/- or above value plan gets 3 months complimentary free services. The dates to recharge Rs 99/- to become Prime Membership is still 15 April 2017, so you have time. Using the Jio Money gives you Rs 50/- cashback in Wallet
Jio Money App Problem List
a) The Sign-Up process is not completing, every time it ask my Jio Number and I don’t gets the OTP code in mobile number, When I get the OTP (Resend) then it takes me to the “REGISTER” page once again. This is very irritating.
Solution: You are using web JioMoney.com website. To register you can download Android/ iOS/ Windows Jio Money Wallet app and register. Good luck
b) Getting error as DOB not set when tried to do Forgot Password.
Solution: Yes, there was a problem in the CODE, at present this error has been resolved. Now, you can set your DOB at the time of registration process.
c) Rs 50/ cashback JioMoney not credited (Customer Care)?
Solution: If you have chosen “Jio Money” to pay or recharge for jio 4G Prime Membership or even for summer surprise offer (Rs 303/- Rs 499/- Rs 999/- Rs 1999) then your account of Jio Money must have credited with Rs 50/- If your jio money wallet is not credit in 4-5 hours. Just email to firstname.lastname@example.org with transaction ID or jio number you have recharges and your Jio Number. Or call the 198 customer care number (toll-free) from Jio Number.
d) Login Issue (not able to login) and check last transaction.
Solution: The Jio Money App has login issue most of the time it is showing login error or processin, the MPIN forget and resetting is also the issue. In this type of issue, you have to UPDATE the Jio Money App.
e) Jio number is recharged or not (no message) at JioMoney App?
Solution: If you have recharged the Jio 4G Prime membership or summer surpirse, then your JIO Number is recharged. Just check recharge history at Jio My App.
f) Forgot password and showing message “DOB is not SET by USER” Customer Care.
Solution: If you don’t remember your MPIN or passcode to open the JIO MONEY, then you have to click reset MPIN or Password. If you still get the DOB of not set by the user, the you have to UPDATE Jio Money Wallet App. You problem shall be solved.
g) Every click takes long time to fetch info (processing request)
Solution: Not sure why this happens even when fetching Jio plan info. Throws errors on task and one needs to try the recharge or other actions all over again. I hope to see the experience grow better in coming days, so that everyone benefits.
h) The sign-in screen shows my name which by default has space in it, it says i need to remove the space from my name and doesn’t lets me edit my name.
Solution: If you are getting such type of error, just make sure that you are entering alphabet without any blank space at the end of first name or surname etc. But, it always get your details from Aadhaar card is authenticated.
i) My Jio Money Account is locked. How to Unlock.
Solution: If your Jio Money Wallet app is locked without any illegal transaction, you can always reach to Jio team at email@example.com. Or just uninstall the APP and register again. If problem of account locked still presist. You must call the toll-free number and aks what is problem with Jio Money App. (Unblock Jio Money Account firstname.lastname@example.org)
You can comment your problem below. We may help you. All the best.
Jio State Wise Help Center/ Customer Care
You can also report regarding Jio Money transaction, failed, not able to see cashback of Rs 50/- after recharge Rs 99/ and Rs 303.
|State||Name||Office Address||Email Address||Contact Number|
|Kerala||Jayaraj Rajasekharan||Reliance Jio Infocomm Limited, Pukalakkattu Kariyattu Tower, Near Yatri Nivas, Mamangalam, Palarivattom P.O., Kochi – 682 025. Kerala State.||email@example.com||18008893999|
|Tamil Nadu||Royston Antony||Reliance Jio Infocomm Ltd, Prestige Palladium Bayan, 2nd Floor, No,129-140, Greams Road,Thousand Lights, Chennai – 600006. TamilNadufirstname.lastname@example.org||18008893999|
|Andhra Pradesh||Sreedhar Nandiraju||Reliance Corporate IT Park Ltd, H: No 40,72,D, KK Towers, Opp HDFC Bank, M.G Road, Vijayawada, APemail@example.com||18008893999|
|Kashmir||Neeraj Fotedar||Reliance Jio Infocomm Ltd. 1st Floor, KC Plaza, Residency Road. Jammu – 180001, J&K, Indiafirstname.lastname@example.org||18008893999|
|Delhi NCR||Sanjay Tiku||Reliance Jio Infocomm Ltd. RK Four Square, Building Number – 4. DLF Cyber City, Phase – 2 Gurgaon – 122002 Haryanaemail@example.com||18008893999|
|Rajasthan||Arun Mani||Reliance Jio Infocomm Ltd. 3rd Floor, Anand Bhawan, Sansar Chandra Road, Jaipur, Rajasthan, firstname.lastname@example.org||18008893999|
|Madhya Pradesh||Saurabh Singh Parmar||Reliance Jio Infocomm Ltd., H- 701, 7th Floor, Metro Tower, Satya Sai Square, Vijay Nagar, A.B. Road, Indore – 452010 (Madhya Pradesh)||email@example.com||18008893999|
|Maharashtra||Neelesh Atre||Reliance Jio Infocomm Ltd. 2nd Floor, Westend Mall, Above Reliance Mart, D.P. Road, Aundh, Pune- 411007 Maharashtrafirstname.lastname@example.org||18008893999|
|Bengal||Sailesh Rupani||Reliance Jio Infocomm Limited, Eco-space Business park, Bldg. No. 2A, 6th Floor, New Town Rajarhat, Kolkata – email@example.com||18008893999|
|Chhattisgarh||Siddharth Sharma||Reliance Jio Infocomm Ltd. H-701, 7th Floor, Metro Tower, Saty Sai Square, Vijay Nagar, A.B. Road, Indore – 452010, Madhya Pradesh, Indiafirstname.lastname@example.org||18008893999|
|UP (West)||Sunil Kapoor||Reliance Jio Infocomm Limited, 2-7, Nishyam Kunj, Abhikarm complex, Civil Lines, Meerut, U.P – email@example.com||18008893999|
|Karnataka||Shiva Kumar||RCITPL. RMZ Icon Building, No. 51, Palace Cross Road, Bengaluru- 560052, Karnataka.||firstname.lastname@example.org||18008893999|
|Odisha||Avinash Chaturvedi||Reliance Jio Infocomm Limited, Fortune Tower, 1st Floor, Wing A & B, Gangadhar Meher Marg, Chandrasekharpur, Bhubaneswar – email@example.com||18008893999|
|Bihar||Chandra Prakash||Reliance Jio Infocomm Ltd., B.D Complex, Plot 210/233, Rupaspur, Bailey Road,Patna- 801503, Bihar, Indiafirstname.lastname@example.org||18008893999|
|UP (East)||Rajesh Sharma||Reliance Jio Infocom Ltd., The Solitaire, Opposite Fun Mall, Gomti Nagar, Lucknow – 226010. (UP)||email@example.com||18008893999|
|Haryana||Sanjiv Sachdeva||Reliance Jio Infocomm Ltd, B-93 Industrial Area, Phase 8 Mohali, Punjab firstname.lastname@example.org||18008893999|
|Punjab||Karuna Misra||Reliance Jio Infocomm Limited, C-135, Industrial Area, Phase – VIII, Mohali, Pin:email@example.com||18008893999|
|Mumbai||Paresh Yadav||Reliance Jio Infocomm Limited, 3rd Floor, B Wing, Fortune Building, Bharat Nagar, Bandra – Kurla Complex, Mumbai – firstname.lastname@example.org||18008893999|
|Goa||Daniel Anson||Reliance Jio Infocomm Ltd. 2nd floor, West End Mall, S No. 169/1, Sector II, DP Road, Aundh, Pune – 411007, Maharashtra, Indiaemail@example.com||18008893999|
|Telangana||Rajkumar Gideon||Reliance Jio Infocomm Ltd. 4th Floor, Lake shore towers, Rajbhavan Road, Somajiguda, Beside Yes Bank, Hyderabad: 500082, Telanganafirstname.lastname@example.org||18008893999|
|Himachal Pradesh||Sameer Pandey||Reliance Jio Infocomm Ltd. Level 1792, 2nd Floor (From Ground) Parking Block, Modern ISBT, Tutikandi, Shimla -171004 Himachal Pradeshemail@example.com||18008893999|
|Kolkata||Bhavesh Mehta||Reliance Jio Infocomm Ltd, Eco-space Business park, Tower-3B, 4th Floor, Street 59, M Wide Road, New Town, Rajarhat, Kolkata- firstname.lastname@example.org||18008893999|
|Assam||Ritwick Chakraborty||Reliance Jio Infocomm Limited, 1st Floor, Bijay Crescent, Rukiminigaon, Above Reliance Trendz, G.S.Road, Guwahati – 781005, Kamrup, Assamemail@example.com||18008893999|
|Jharkhand||Sanjay Chatterjee||Reliance Jio Infocomm Ltd., B.D Complex, Plot 210/233, Rupaspur, Bailey Road,Patna- 801503, Bihar , Indiafirstname.lastname@example.org||18008893999|
|North East||Banibruto Biswas||Reliance Jio Infocomm Ltd. First Floor, B. M. Tower, Near Fire Brigade, Madan Lewrynghep, Shillong – 793014, Meghalaya, Indiaemail@example.com||18008893999|
|Gujarat||Bikash Mohanty||Reliance Jio Infocomm Limited 2nd Floor, Reliance Mart, Opp. Drive-in Cinema, Ahmedabad – firstname.lastname@example.org||18008893999|
|Uttarakhand||Venkat Naidu||Reliance Jio Infocomm Limited, 2-7, Nishyam Kunj, Abhikarm complex, Civil Lines, Meerut, U.P – email@example.com||18008893999|
|Jammu||Vivek Sharma||Reliance Jio Infocomm Limited, 1st Floor, KC Plaza, Residency Road, Jammufirstname.lastname@example.org||18008893999|
The above table contains all the senior offiers (ZONE WISE and State Wise) You can contact them via Toll-Free number or Email-ID, So that your problem is solved.
All the best.