Register Indian Railway Station, IRCTC Ticket, Parcel Not accepting, Damaged Item in Parcel, Window Ticket, Refund, Cancellation or AC/ Sleeper, AC-2/ 3, General Ticket, TTE Complaint, Asking Bribe (Money), Send WhatsApp Video, Passenger Helpdesk – Register Online Complaint
Indian Railways is India’s national railway system and is fourth largest railway network in the world by size with 69,182-kilometres. The Indian Railways give services “Travelling, Parcel, Air Ticket, Tourism etc.”. The official website www.irctc.co.in launched by Ministry of Railways that provide facility to book online ticket.
The user facing problem with generating online ticket, payments, refund, cancellation of tatkal ticket, enquiry, TT complaint, demanding bribe for tickets etc. The Passenger can directly contact to Piyush Goyal twitter account @PiyushGoyal and get the help/ support.
Table of Content
Indian Railway Minister Helpdesk
Passenger facing issue while travelling in Train can directly register online complaint with the Ministry of Railways, IRCTC or Indian Railway helpdesk.
Following are the major issues:
- IRCTC App – Payment transaction error, technical error, not loading, tatkal ticket payment, PayTM, PhonePE UPI Payment issue, Refund, Cancellation of ticket issue.
- Travelling in Rail: Lost item/ bag/ laptop/ documents/ enquiry and register FIR, train not stopped at station.
- Chain Pulling complaint
- Complaint about the passenger with Coach Number (Seat Number and PNR)
- Complaint about thief- stealing items
- Complaint against the Tea/ Coffee/ Biscuit, Water vendor.
- Lunch/ Dinner or Breakfast pricing is very high and not upto mark
- Ticket Cancel at station window, charging more money.
- Ticket not confirmed, money taken by TTE
- Toilet are not clean
- The Seats are not clean complain to station master.
IRCTC Customer Complaint
Ministry of Railways is divided into 17 Zones. So, the complaints can be sent to the Zonal Railways Officers Customer Service. The Passenger travelling in train or has booked ticket but not able to board train.
a) Train is running late and you missed exam, admission in college, school etc.
b) Train cancelled and you didn’t attend admission Counselling (College/ University/ Job Interview etc.)
c) Train has started before time and not able to board train.
d) Without Ticket (due to very less time), how to get general ticket in train
e) Lost bag/suitcase in train
Following are the official twitter account. You must tweet and get help/ register complaint about it. Also, in tweet you have to add @PiyushGoyal and @RailMinIndia.
|Central Railway||@Central_Railway |
|East Central Railway||@rpfecrmgs @ECRlyHJP|
|East Coast Railway||@eastcoastrail |
|Eastern Railway||@EasternRailway |
|Metro Railway Kolkata||@metrorailwaykol |
|North Central Railway||@rpfncr|
|North Eastern Railway|
|North Western Railway||@GMNWRailway |
|North East Frontier Railway||@RailMinIndia|
|Northern Railway||@RailwayNorthern |
|South Central Railway||@SCRailwayIndia|
|South East Central Railway||@secrail |
|South Eastern Railway||@serailwaykol |
|South Western Railway||@SWRRLY |
|Southern Railway||@GMSRailway |
|West Central Railway||@wc_railway |
|Western Railway||@WesternRly |
Passenger Helpdesk/ Complaint Customer Care Number
General Information: 24 x 7 Customer Services SMS (related to passenger information) – 139 (SMS)
I-tickets/e-tickets : [email protected]
For Cancellation E-tickets : [email protected]
Customer Care Numbers : 0755-6610661, 0755-4090600 (Language: Hindi and English)
FOR MEDICAL EMERGENCY/FIRST AID, CONTACT TICKET CHECKING STAFF/GUARD OR DIAL 138.
Twitter Support: To get realtime support 24×7 helpline, you can write tweet and add @PiyushGoyal to your tweet. This will directly send it to Minister of Railway Piyush Goyal.