Home / Toll Free Support / Paytm Money App Complaint, Paytm SIP, Mutual Fund Customer Care Support Number

Paytm Money App Complaint, Paytm SIP, Mutual Fund Customer Care Support Number

Paytm Money is SEBI Registered Investment Adviser (INA100009859) that allows customers to invest in mutual funds. PayTM Money allows you to buy and sell mutual funds SIP at any time, whenever you want. PayTM Money App is available for Android and iOS supported smartphones. The customer support for PayTM Money App, SIP Mutual Fund Investment is available 24×7. The user of Paytm Money SIP Mutual Funds can contact directly to customer support service via toll-free number, email, submit online complaint (ticket).

At PayTM Money Limited SIP Accounts, you can get free of cost Investment Ideas, Check Riskometer Other benefits of SIP Mutual Funds via Paytm Money are: Top-Rated Funds, Funds with Best Returns, Insta Redemption Funds, Best Fund Managers, Leading AMCs, Balanced Funds and Debt Fund.

Paytm Money App Customer Support

Planning to start SIP, here is the best APP “Paytm Money” that allows customers to start Mutual Funds Systematic Investment Plans (SIP) in Large cap, Small-cap, Mid-cap, Balanced, ELSS Tax Saving, Debt and Liquid funds. To open a new account you need not to fill any paperwork. It’s online and easy to get your KYC complete in 5 minutes. Then your account is ready for Investment. PayTM Charges for SIP (Paytm Money) is Zero Commissions and Zero Transaction Charges.

The customer facing issue in Paytm Money App can submit online support ticket (Customer Care) or you can reach out to Grievance Redressal customer care executives @Level-1 via Help Desk, Customer Support Complaint Tickets, Toll-free and Email Support.

Paytm Money Customer Care Number, Complaint Box

Issue with your Paytm Money Account? or Facing technical/ server issue in Payment? Here, we are providing process to get contact to PayTM Money Customer Care. Following are the major issue customers are facing right now.

  1. Issue with KYC Documents, KYC problem in Paytm Money App – Customer Support.
  2. Aadhaar Card Address is wrong, KYC Failed – Issue in my KYC document (Support).
  3. My Paytm Money Account is blocked, How to get money back (Redeem SIP NAV value). (Contact at cybercell@paytmmoney.com for resolution)
  4. UPI Payment is failed for SIP in Paytm Money App
  5. Complaint to a higher authority (officers) for Customer Care support.
  6. Lost mobile phone. Report/ Change mobile number in Paytm Money App.
  7. PAN Card change, Delink issue
  8. Auto Pay SIP Payment issue. Get refund of money – Customer care number.
  9. Remove account from PayTM money.
  10. Sell SIP urgently to redeem its take time.
  11. NAV live is delayed.
  12. priority.kyc@paytmmoney.com
  13. NRI SIP investment account customer support. (We do not allow NRIs to invest through Paytm Money at the moment.)
  14. Withdraw amount OTP is not getting.

There are many more issue in PayTM Money App. Following are the ways to connect to customer support help desk.

Following are the online FAQ & Customer Help Support for your queries:

  1. User Profile: Login, Signup and account related issues
  2. Paytm Money KYC: KYC related issues
  3. Investment Readiness: Bank Account, Nominee and FATCA related issues
  4. Investment Options: Different types of mutual funds and investments
  5. Payments: Issues related to pending, failed transactions
  6. Auto Pay: Creation and updating Auto Pay
  7. Link Bank Accounts: Bank account addition and removal related issues
  8. Risk Profile: Risk Profile creation and updating related issues
  9. Portfolio: Types of portfolio, returns & portfolio updation related issues
  10. Account Statements: Types of statements & issues related to them
  11. Goals: Goal creation and updating related issues
  12. Privacy and Security: Report suspicious transactions

Here is the Complete Information for PayTM Money Support/ FAQ

paytm money app complaint support

Paytm Money – Chat Support

We know that Chat Support is very easy to get in touch with customer care. According to the survey, Chat Support resolve around 70-80% issue & problem of customers. But Chat Support need a person (customer care) to Chat with Customer. As the clients of PayTM Money are increasing day by day, the Chat Support is not possible. Due to this Paytm Money Chat Support is not available at present. But you can always reach to customer care via Email or Get Customer Support on Paytm App.

Paytm Money Help Desk

PayTM doesn’t support in-person help desk at any office in India. So, there is no physical help line or help desk available to reach out. But, on the other hand, the award winning customer support team is available with Paytm Money Limited.

Following is the address of PayTM Money:

Principal Office: Paytm Money Limited 
No. 6/B, Summit, 80 Feet Rd,
Koramangala 1A Block, Bengaluru – 560034
Corporate Office: Paytm Money Limited 
B-121, Sector-5, Noida – 201301
Write to us at feedback@paytmmoney.com

Paytm Money Customer Care Toll-Free Number

Sorry, there is no toll-free number of customer care support for Paytm Money Clients. Any issue in PayTM Money App or Mutual Fund SIP Buy, Sell (Redeem) should be taken forward via email or online complaint box. Phone support for Paytm Money KYC, Account or any issue in App is not available. Just contact @paytmmomey.com.

Paytm Money Grievance Redressal

Not happy with the Paytm Money Services? Following are the Level 1 to Level 4 Grievance Redressal process that you can follow in case of any issue in Paytm Money account.

Level 1 (Paytm Money Customer Support System): If a Customer has any grievances/complaints, the Customer can approach Customer Support help desk via the “customer support” tab in the app or via www.paytmmoney.com.

Level 2 (Compliance Officer @Paytm Money): If the customer’s issue is unresolved after a period of 15 days from the date of first raising the issue at Level 1 or if the customer is not satisfied with the response provided at Level 1, the Customer may, post completion of a 15 day period from the date of first raising the issue at Level 1, write to the Compliance Officer at:

Sudipto Bhattacharya
The Compliance Officer
Paytm Money Limited,
Vaishnavi Summit, 80 Feet Road,
3rd Block Koramangala, Bangalore-560095
Email: complianceofficer@paytmmoney.com

Note: If any case needs additional time, Paytm Money will inform the customer the reasons for the delay and provide expected timelines for resolution of the issue.

Level 3 (CEO / Director Of Operations): If the customer’s issue is unresolved for a period of 7 days after the Customer reaches out to the Compliance Officer as provided in Level 2, the Customer may write to the CEO / Director Of Operations at ceo.grievance@paytmmoney.com

Level 4 SEBI Complaint Box: If the complaint is not resolved at Level 3 within a period of 7 days from the date of such issues first being raised at the Level 3, or if the customer is not satisfied with Paytm Money’s grievance redressal, the customer may, after completion of 7 days after the issued was first raised at Level 3, approach SEBI at: www.scores.gov.in.

Paytm Money KYC Related Issue

There are many reported issue in KYC verification process. As per SEBI & RBI the Know Your Customer (KYC) is must for any financial transaction. The customer must complete KYC before using the PayTM Money App. In the KYC you need follwing documents.

Requirements to complete KYC: 

  1. PAN Card
  2. IPV  (in-person verification) via a video recording
  3. ID/ Address Proof (Passport, Driving License, Voter ID, Aadhaar Card)

Also make sure that Name in KYC Document must match otherwise KYC will not complete. If your KYC Verification is pending for more than 72 hours after submitting the documents, please message us and we will have it resolved.

In need of customer care for KYC verification. You can reach to priority.kyc@paytmmoney.com and complete KYC process.

In-Person Verification for PayTM Money Account:

In the IPV (in Person Video Verification) You need to upload a 5-second video of yourself saying your name as on your PAN Card in the video. Please ensure you take a clear video.

PayTM Money – Features/ Charges

Here are the benefit of using Paytm Money for investment in SIP, Mutual Funds.

Download PayTM Money App: Android OS || iOS Devices

  • No Charges on Investments: Your investments are absolutely FREE of cost – in line with our investor-first approach.
  • No Hidden Commissions: Paytm Money will not charge any commission. So there is no commissions from you or from mutual fund houses. You get your returns in full.
  • No Transaction Fees: Pay no fee on buying & selling of mutual funds
  • Free & Digital KYC on Mobile: No need to courier documents or wait for someone to collect them. Just do it yourself! It’s simple, fast and fully digital.
  • Free Risk Profile Assessment: Before investing, take Paytm Money’s risk profile assessment for free
  • Fully Mobile Investing: Take charge of your investments from your smartphone.
  • Safe & Secure: Paytm Login with 2-Factor Authentication, Login to your Paytm Money investment account is secured with 2-factor authentication with Paytm credentials.
  • No Account Opening Charges: We do not charge any account opening fee for your investment account
  • Fully Transparent Tracking: Your money moves directly from your bank account to mutual fund companies and back
  • Fingerprint & Pin-protected App: Add additional security with fingerprint and pin-based locks on your Apple and Android smartphones
  • Upcoming SIP Reminders: Never miss an SIP investment. Receive timely alerts before your SIP is due & stay organized with your investments.
  • Data Privacy & Protection: Bank-level security protects your sensitive personal details from unauthorized access & use of your information
  • Auto-Pay Investments: Set up a one-time auto pay Digital Mandate and automate all your investments
  • Detailed Mutual Fund Information: Latest NAV of all Schemes
  • Historical Scheme Performance
  • Category Performance
  • Higher Returns with Direct Plans: With direct plans on Paytm Money, get upto 1 % higher returns than on regular
  • Riskometer for all Schemes
  • Mutual Fund Holdings
  • Real-Time Status Updates: Be notified about your money at every stage of the investment & withdrawal
  • Suggested days for SIP
  • Invest from 5 Bank Accounts: Enjoy the flexibility of investing from up to 5 bank accounts & an enhanced SIP limit per day
    Make the best outcome for your investments with our suggested SIP dates for optimized returns

Top Mutual Fund Companies

  • SBI Mutual Fund
  • HDFC Mutual Fund
  • Reliance Mutual Fund
  • L&T Mutual Fund
  • Axis Mutual Fund
  • UTI Mutual Fund
  • ICICI Prudential Mutual Fund
  • IDFC Mutual Fund
  • Tata Mutual Fund

Popular Portfolios

  • Equity Mutual Funds
  • Balanced Mutual Funds
  • Debt Mutual Funds
  • Tax Saver ELSS Mutual Funds
  • Top Rated Mutual Funds
  • Mutual Funds with Best Returns

Leading PayTM Money Asset Management Companies (AMC)

  1. Aditya Birla Sun Life Mutual Fund
  2. Axis Mutual Fund
  3. Baroda Mutual Fund
  4. BNP Paribas Mutual Fund
  5. BOI AXA Mutual Fund
  6. Canara Robeco Mutual Fund
  7. DHFL Pramerica Mutual Fund
  8. DSP Mutual Fund
  9. Edelweiss Mutual Fund
  10. Essel Mutual Fund
  11. HDFC Mutual Fund
  12. HSBC Mutual Fund
  13. ICICI Prudential Mutual Fund
  14. IDBI Mutual Fund
  15. IDFC Mutual Fund
  16. IIFL Mutual Fund
  17. Indiabulls Mutual Fund
  18. Invesco Mutual Fund
  19. JM Financial Mutual Fund
  20. Kotak Mahindra Mutual Fund
  21. L&T Mutual Fund
  22. LIC Mutual Fund
  23. Mahindra Mutual Fund
  24. Mirae Asset Mutual Fund
  25. Motilal Oswal Mutual Fund
  26. PPFAS Mutual Fund
  27. Principal Mutual Fund
  28. Quant Mutual Fund
  29. Quantum Mutual Fund
  30. Reliance Mutual Fund
  31. SBI Mutual Fund
  32. Shriram Mutual Fund
  33. Sundaram Mutual Fund
  34. Tata Mutual Fund
  35. Taurus Mutual Fund
  36. Union Mutual Fund
  37. UTI Mutual Fund
  38. YES Mutual Fund

Insta Redemption Funds

PayTM Money also offers Insta redemption funds. These are the Liquid mutual funds with instant redemption facility. Withdraw a maximum of Rs.50,000 or 90% of the invested amount within 30 minutes to your bank account.

  • Reliance Liquid Fund Direct-Growth
  • Aditya Birla Sun Life Liquid Fund Direct-Growth
  • DSP Liquidity Direct-Growth
  • ICICI Prudential Liquid Fund Direct Plan-Growth

Best Return Funds: Mutual fund schemes with high returns across various categories over different time periods. Find schemes starting with just Rs.100 (Check PayTM Money Best Return SIP Funds)

Top-Rated Funds: Check Paytm Money mutual fund schemes rated by credible agencies such as CRISIL, Morningstar & Value Research & track their historical ratings too. (PayTM Money Top Rated Mutual Funds)

Leading Asset Management Companies: Find most comprehensive mutual fund details of all leading AMCs (Asset Management Companies) in India

AMC Name Schemes Total Asset Highest Return (3 years)
HDFC Mutual Fund 93 ₹3,44,144 Cr 19.71
ICICI Prudential Mutual Fund 228 ₹3,14,122 Cr 24.86
SBI Mutual Fund 143 ₹2,79,176 Cr 25.20
Aditya Birla Sun Life Mutual Fund 112 ₹2,39,532 Cr 20.83
Kotak Mahindra Mutual Fund 100 ₹1,50,314 Cr 18.05
UTI Mutual Fund 198 ₹1,44,763 Cr 18.82
Axis Mutual Fund 98 ₹87,745 Cr 17.75
DSP Mutual Fund 99 ₹76,439 Cr 20.36
IDFC Mutual Fund 129 ₹71,714 Cr 16.08
L&T Mutual Fund 93 ₹69,688 Cr 19.61
Tata Mutual Fund 85 ₹46,829 Cr 22.97
Sundaram Mutual Fund 92 ₹30,602 Cr 16.91
Mirae Asset Mutual Fund 35 ₹26,990 Cr 20.13
Invesco Mutual Fund 93 ₹20,293 Cr 21.68
Motilal Oswal Mutual Fund 26 ₹19,977 Cr 15.79
Canara Robeco Mutual Fund 68 ₹15,397 Cr 18.05
LIC Mutual Fund 74 ₹12,920 Cr 16.47
HSBC Mutual Fund 43 ₹10,276 Cr 14.33
Baroda Mutual Fund 50 ₹7,953 Cr 17.45
Principal Mutual Fund 84 ₹7,295 Cr 17.21
JM Financial Mutual Fund 84 ₹6,852 Cr 20.67
BNP Paribas Mutual Fund 62 ₹6,782 Cr 12.47
IDBI Mutual Fund 65 ₹6,237 Cr 14.37
DHFL Pramerica Mutual Fund 123 ₹5,967 Cr 13.04
Indiabulls Mutual Fund 85 ₹4,304 Cr 14.69
Union Mutual Fund 31 ₹4,219 Cr 11.43
BOI AXA Mutual Fund 42 ₹3,180 Cr 9.43
PPFAS Mutual Fund 4 ₹1,961 Cr 14.40
IIFL Mutual Fund 10 ₹1,486 Cr 15.84
Quantum Mutual Fund 17 ₹1,480 Cr 13.31
Essel Mutual Fund 74 ₹1,147 Cr 15.98
Taurus Mutual Fund 26 ₹440 Cr 19.36
Quant Mutual Fund 40 ₹133 Cr 14.76

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