Central Govt Pension, State Govt or Defense Personal (Ex-Servicemen/ Family) Pension – Army, Airforce, Navy Pension credit account, Pension Complaints (Less Pension, Pension Account, Change Bank, DA, Basic Salary Pension).
Government Of India Ministry Of Personnel, Public Grievances & Pensions Department Of Administrative Reforms & Public Grievances
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is online disposal of issue/ complaints relates to Central/ State Government Departments and Public Pension issues. To lodge online Pension Complaint, Kindly visit the official website (PGPORTAL.gov.in) and register using Mobile Number. The Android Mobile App “MyGrievance” is launched to help pensioners. Kindly check Nodal Officer Names, Phone Number, Email-Id to resolve issues regarding Pension.
Table of Content
Online Pension Accounts Complaints
The Govt of India has formed Public Grievances Portal to address complaints regarding Pension (State, Ex-Servicemen, Central Govt Pension). All issue regarding less pension, non-issue of pension, family pension not opening. Before lodging online complaints kindly check that, CPGRAMS will not able to solve problems related to.
- RTI Matters
- Court related / Subjudice matters
- Religious matters
- Grievance against foreign Government
- Only grievance may be registered and not suggestions
- Grievances of Government employees concerning their service matters including disciplinary proceedings etc. unless the aggrieved employee has already exhausted the prescribed channels keeping in view the DoPT OM No. 11013/08/2013-Estt.(A-III) dated 31.08.2015
CPGRAMS Pension Support/ Customer Helpline Number
Till now, total 6,41,485 complaints has been registered at Central Public Grievance Portal and total 6,03,808 complaints have been Disposed of.
| Ministry/Department/Organisation | Nodal Public Grievance Officer Name and Designation | Address | Phone No/Fax/Email |
| Administrative Reforms and PG | Prisca Mathew Deputy Secretary | 01123401429 [email protected] | |
| Agriculture and Cooperation | Amitabh Gautam Joint Secretary PG | Room No. 350, Krishi Bhavan New Delhi | 01123382454 [email protected] |
| Agriculture Research and Education | Director | R No. 102, Krishi Bhawan New Delhi | 23382375 [email protected] |
| Animal Husbandry, Dairying and Fisheries | Shri Sagar Mehra Joint Secretary GC | Room No. 228, A-Wing, 2nd Floor, Krishi Bhavan New Delhi | 23388688 [email protected] |
| Atomic Energy | Shri Sanjay Kumar Joint Secretary AA | 02222840309 [email protected] | |
| Ayush | ShriS.K.Ahuja Director | 01124651644 [email protected] | |
| Bio Technology | Shri J P Meena DS-PGRC | 01124362885 [email protected] | |
| Central Board of Direct Taxes (Income Tax) | Aashwita Lai Deputy Secretary | D/o Revenue,Room No. 255, CBDT (HQ),North Block New Delhi | 23095589 [email protected] |
| Central Board of Excise and Customs | Smt. Hemambika R. Priya Commissioner Coordination | D/o Revenue, Room No. 245-C, North Block, CBEC New Delhi | 23092038 cpgrams-cbec(S>nic.in |
| Chemicals and Petrochemicals | Shri Rakesh Kumar Kamra Deputy Director General | Room No. 344-A, Shastri Bhavan, New Delhi | 23386752 |
| Civil Aviation | Dr. Shefali Juneja Joint Secretary and PGO | R. No.351,3rd Floor, B-Block, Rajiv Gandhi Bhawan, Safdarjung Airport, New Delhi | 01124616372 [email protected] |
| Coal | Shri Animesh Bharti Economic Adviser | Ministry of Coal, 5th Floor, Lok Nayak Bhawan, Khan Market. New Delhi | 24655949 [email protected] |
| Commerce | Shri B. Praveen Joint Secretary PG | Room No. 287, Udyog Bhavan New Delhi | 01123062704 [email protected] |
| Consumer Affairs | Shri Sita Ram Meena Director | Room No.456A Krishi Bhavan New Delhi | 23387737 [email protected] |
| Corporate Affairs | ShriV. K. Khubchandani Dll | Kota House, New Delhi | |
| Culture | Shri Shravan Kumar Joint Secretary | 01123381396 [email protected] | |
| Defence | Dr. Meenakshi Jolly JS MIS | 01123017828 [email protected] | |
| Defence Finance | Shri Rabindra Kumar Kama Addl FA RK& Jt. Secret | Room No 131B, South Block DHQ PO New Delhi-110011 | 23011250 |
| Defence Production | Shri R.C.Meena Deputy Secretary Coord DDP | 01123013705 [email protected] | |
| Defence Research and Development | Shri Gopal Bhushan Sc H and Director Personnel | 01123007218 [email protected] | |
| Development of North Eastern Region | NehjamangSimte Deputy Secretary | 01123794689 [email protected] | |
| Drinking Water and Sanitation | Samir Kumar Economic Adviser | Pt. Deendayal Antyodaya Bhawan,12th floor, CGO Complex,Lodhi Road, New Delhi | 24366528 |
| Earth Sciences | H L Meena Deputy Secretary | 01124669531 [email protected] | |
| Economic Affairs | Shri K Rajaraman Add. Secretary,lnv& Admin | Room No. 129-B North Block, New Delhi | 23092420 |
| Electronics & Information Technology | Ms. Simmi Chaudhary Economic Adviser | 6, CGO Complex, Electronics Niketan, New Delhi | 01124361951 [email protected] |
| Empowerment of Persons with Disabilities | Jagdish Kumar Senior Consultant | 505, B-l Block Paryavaran Bhavan, CGO Complex New Delhi | 24369023 |
| Environment, Forest and Climate Change | Smt. Geeta Menon Joint Secretary | 01124695281 [email protected] | |
| Ex-Servicemen Welfare | Shri Pudi Hari Prasad | 99-A South Block DHQ PO New Delhi | 23011804 |
| Expenditure | Shri Rajeev Ranjan Joint Secretary P.F.l Division | Room No. 169-C, North Block, New Delhi | 23094811 [email protected] |
| External Affairs | Arun K. Chatterjee Joint Secretary PSP and CPO | PSP Division, Patiala House Annexe, Tilak Marg, New Delhi | 23387013 [email protected] |
| Fertilizers | Shri Rakesh Kumar Deputy Secretary Coord.Samp; V | 104, B Wing, 1st Floor, Shastri Bhawan, New Delhi | 23384889 [email protected] |
| Financial Services (Banking Division) | Lalit Kumar Chandel Economic Adviser | 01123747119 [email protected] | |
| Financial Services (Insurance Division) | Lalit Kumar Chandel Economic Adviser | 01123747119 [email protected] | |
| Financial Services (Pension Reforms) | Madnesh Kumar Mishra Joint Secretary | Room No. 3,3rd Floor, Jeevandeep Building New Delhi | 23340673 [email protected] |
| Food and Public Distribution | Shri Edwin Kulbhushan Majhi Addl. Secretary Storage and PG | Room No. 184 Krishi Bhavan New Delhi | 23383406 [email protected] |
| Food Processing Industries | Shri. MinhajAlam Jt. Secretary | 01126492176 [email protected] | |
| Health & Family Welfare | Shri Nilambuj Sharan Economic Adviser | 01123061790 [email protected] | |
| Health Research | Shri D.R. Meena Deputy Secretary | 01123736901 [email protected] | |
| Heavy Industry | Dr. A.K. Panda Economic Adviser | 01123062714 [email protected] | |
| Higher Education | ShriV.LV.S.S.Subba Rao Economic Advisor | Ministry of Human Resource Development Room No. 107, D Wing Shastri Bhawan, New Delhi | 23384245 [email protected] |
| Home Affairs | Saheli Ghosh Roy Joint Secretary C&IC | Room No. 188, North Block, New Delhi | 23092392 [email protected] |
| Housing and Urban Affairs | Ms. Nandita Gupta Joint Secretary | 01123061444 [email protected] | |
| Industrial Policy & Promotion | Deputy Secretary Deputy Secretary | Room No Udyog Bhavan New Delhi | 23061688 |
| Information and Broadcasting | P.K. Abdul Kareem Economic Advisor | 01123383374 [email protected] | |
| lnvestment& Public Asset Management | Shri NV Reddy Joint Secretary | Room No.404,4th Floor, Block-11, CGO Complex, Lodhi Road, New Delhi | 243678776 [email protected] |
| Justice | Smt Sushma Taishete Joint Secretary | Jaisalmer House, 26 Mansingh Road, New Delhi | 01123385020 [email protected] |
| Labour and Employment | Shri Suresh Singh Director and PGO | 01123731574 [email protected] | |
| Land Resources | Shri D.R. Sharma Deputy Secretary Admin. | 01123062722 [email protected] | |
| Legal Affairs | Shri Anadee Nath Mishra Joint Secretary | R.No. 422(A), A-wing, Shastri Bhawan, Dr.Rajendra Prasad Rd. New Delhi | 23381838 |
| Legislative Department | Shri B.M. Sharma Deputy Secretar | Shastri Bhavan New Delhi | |
| Micro Small and Medium Enterprises | ShriA.K.Chaube Director | Room No. 356-A Udyog Bhawan New Delhi | 23061636 [email protected] |
| Mines | Shri Alok Chandra Economic Advisor | Room No. 308, A wing, Shastri Bhavan, New Delhi | 23384592 |
| Minority Affairs | Vijay Singh Deputy Secretary | 01124360854 [email protected] | |
| New and Renewable Energy | Ms. Alka Joshi Dy. Secretary | Room No. 1027A, Paryavaran Bhawan CGO Complex, Lodi Road, N Delhi | 243607071027 [email protected] |
| NITI Aayog | Shri Alok Kumar Adviser OMandC | Room No. 264, NITI Aayog, Sansad Marg, New Delhi | 23096613 [email protected] |
| O/o the Comptrollers Auditor General of India | ACN Asstt. C.&A. G. N | 9, Deen Dayal Upadhayaya Marg, New Delhi | [email protected] |
| Official Language | Dr. Bipin Behari Joint Secretary | NDCC-II Bhawan, Jai Singh Road New Delhi | 01123438130 [email protected] |
| Panchayati Raj | Smt. Sujata Sharma Economic Advisor | Room No. 127, First Floor, Sardar Patel Bhawan, Parliament Street, New Delhi | 23746560 |
| Parliamentary Affairs | Dr. Satya Prakash Joint Secretary | 87, Parliament House New Delhi | 23034734 [email protected] |
| Pensions and Pensioners Welfare | Shri Sanjay Wadhawan Deputy Secretary | Janpath Bhawan, 8th Floor,B-Wing New Delhi | 01123350063 [email protected] |
| Personnel and Training | Shri Vijoy Kumar Singh Joint Secretary | 01123093668 [email protected] | |
| Petroleum and Natural Gas | ShriGaurav Kumar Director | 01123383678 [email protected] | |
| Pharmaceutical | Hara Kumar Hajong Economic Adviser | 01123381927 [email protected] | |
| Posts | Ms. Pratibha Nath DDG PG | Room No. 312, Dak Bhavan, Parliament Street New Delhi | 23096087 |
| Power | SHRI RAJ PAL Economic Advisor | 01123715595 [email protected] | |
| Public Enterprises | Shri Saibal Sarkar Director | Room No. 307, Block No. 14, Public Enterprises Bhawan, Lodhi Road, CGO Complex New Delhi | 24360841 [email protected] |
| Railways, (Railway Board) | SHRI VIVEK SRI VASTAVA EXECUTIVE DIRECTOR PG | ROOM NO. 507A RAIL BHAVAN RAISINA ROAD NEW DELHI | 23386203 [email protected] |
| Revenue | Shri LalitWadhwa Deputy Secretary Pers | Room No. 66-A North Block, New Delhi | 01123092282 [email protected] |
| Road Transport and Highways | Shri Kamlesh Chaturvedi Joint Secretary | Room No. 323,Transport Bhawan, Sansad Marg New Delhi | 23753991 [email protected] |
| Rural Development | Ms.Alka Upadhyay Joint Secretary PG & CVO | Room No. 249,2nd floor, Krishi Bhawan New Delhi | 23383553 |
| School Education and Literacy | ShriV.LV.S.S.Subba Rao Economic Advisor | Ministry of Human Resource Development Room No. 107 D Wing, Shastri Bhawan New Delhi | 23384245 [email protected] |
| Science and Technology | Smt.Anju Bhalla Joint Secretary PG | 17-A, S and T Block-1, Technology Bhavan New Mehrauli Road, New Delhi | 26516077 [email protected] |
| Scientific & Industrial Research | Shri K.R. Vaidheeswaran Joint Secretary Admn. | Anusandhan Bhawan, Rafi Marg, New Delhi | 23716582 [email protected] |
| Shipping | Lukas LKamsuan Joint Secretary | 01123710220 [email protected] | |
| Skill Development and Entrepreneurship | Ms. Jyotsna Sitting Joint Secretary | 2nd floor, Shivaji Stadium Annexe building Shaheed Bhagat Singh Marg, Connaught Place New Delhi | 01123450827 [email protected] |
| Social Justice and Empowerment | Sh Prabhudas Xalxo Deputy Secretary PG | 01123389368 [email protected] | |
| Space | Smt. Sandhya Venugopal Sharma Joint Secretary Personnel | 08022172300 [email protected] | |
| Sports | PGO PGO | Shastri Bhawan New Delhi | |
| Statistics and Programme Implementation | ShriArun Kumar Yadav Joint Secretary | Sardar Patel Bhavan Sansad Marg New Delhi | 01123746725 [email protected] |
| Steel | Shri Puneet Kansal Joint Secretary | Room No. 296 Udyog Bhavan, New Delhi | 23061896 [email protected] |
| Telecommunications | Shri Arjun Singh Deputy Director General PG | Room No.612,6th Floor Mahanagar Doorsanchar Bhawan Near Zakir Hussain College Old Minto Road New Delhi | 01123221231 [email protected] |
| Textiles | Shri Puneet Agarwal Joint Secretary | 01123061826 [email protected] | |
| Tourism | Niraj Sharan Assistant Director General | R.No. 23, C-l Hutments Dalhousie Road New Delhi | 01123012805 [email protected] |
| Tribal Affairs | Shri A. K. Singh Joint Secretary | Room No. 295, llnd Floor, August Kranti Bhawan Ministry of Tribal Affairs New Delhi | 26160312 [email protected] |
| Unique Identification Authority of India | Shri. S Gopala Krishna Deputy Director | Unique Identification Authority of India, HQ3nd Floor, Bangla Sahib Road Behind Kali Mandir, New Delhi | 01123478613 [email protected] |
| Water Resources, River Development & Ganga Rejuvenation, | Shri Girraj Goyal Director | Room No. 627,6th Floor, Shram Shakti Bhawan, Rafi Marg, New Delhi. | 23766369 [email protected] |
| Women and Child Development | ShriS.R. Meena Deputy Secretary | 01123361721 [email protected] | |
| Youth Affairs | Smt. Debanjana Ray Deputy Secretary | 01123381644 [email protected] |
FAQ – Pension Complaint
Question: Who handle CPGRAMS portal, address of Public Grievances Portal?
Answer: Department of Administrative Reforms and Public Grievances, 5th floor, Sardar Patel Bhavan, Sansad Marg, New Delhi – 110001, Website:: www.darpg.gov.in Telefax: 23741006
Question: How to register online Pension Complaint?
Answer: The grievances can be sent to :
- The Department of Administrative Reforms and Public Grievances. (DAR&PG) (pgportal.gov.in)
- The Department of Pensions and Pensioners’ Welfare. (DP&PW) (pgportal.gov.in/pension/)
- The above nodal agencies receive grievances online through pgportal.gov.in as well as by post or by hand in person, from the public.
Question: What is the time period to solve a complaint.
Answer: Sixty (60) days. In case of delay an interim reply with reasons for delay is required to be given.
