Home / Toll Free Support / {Pension Payment Complaints} State/ Govt Pension Helpline Number Grievance

{Pension Payment Complaints} State/ Govt Pension Helpline Number Grievance

Central Govt Pension, State Govt or Defense Personal (Ex-Servicemen/ Family) Pension – Army, Airforce, Navy Pension credit account, Pension Complaints (Less Pension, Pension Account, Change Bank, DA, Basic Salary Pension).

Government Of India Ministry Of Personnel, Public Grievances & Pensions Department Of Administrative Reforms & Public Grievances
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is online disposal of issue/ complaints relates to Central/ State Government Departments and Public Pension issues. To lodge online Pension Complaint, Kindly visit the official website (PGPORTAL.gov.in) and register using Mobile Number. The Android Mobile App “MyGrievance” is launched to help pensioners. Kindly check Nodal Officer Names, Phone Number, Email-Id to resolve issues regarding Pension.

Online Pension Accounts Complaints

The Govt of India has formed Public Grievances Portal to address complaints regarding Pension (State, Ex-Servicemen, Central Govt Pension). All issue regarding less pension, non-issue of pension, family pension not opening. Before lodging online complaints kindly check that, CPGRAMS will not able to solve problems related to.

  • RTI Matters
  • Court related / Subjudice matters
  • Religious matters
  • Grievance against foreign Government
  • Only grievance may be registered and not suggestions
  • Grievances of Government employees concerning their service matters including disciplinary proceedings etc. unless the aggrieved employee has already exhausted the prescribed channels keeping in view the DoPT OM No. 11013/08/2013-Estt.(A-III) dated 31.08.2015

CPGRAMS Pension Support/ Customer Helpline Number

Till now, total 6,41,485 complaints has been registered at Central Public Grievance Portal and total 6,03,808 complaints have been Disposed of.
pension complaint

Ministry/Department/Organisation Nodal Public Grievance Officer Name and Designation Address Phone No/Fax/Email
Administrative Reforms and PG Prisca Mathew Deputy Secretary 01123401429 pmathew.edu@nic.in
Agriculture and Cooperation Amitabh Gautam Joint Secretary PG Room No. 350, Krishi Bhavan New Delhi 01123382454 amitabh.gautam@gov.in
Agriculture Research and Education Director R No. 102, Krishi Bhawan New Delhi 23382375 dirdare.icar@nic.in
Animal Husbandry, Dairying and Fisheries Shri Sagar Mehra Joint Secretary GC Room No. 228, A-Wing, 2nd Floor, Krishi Bhavan New Delhi 23388688 sagar.mehra@nic.in
Atomic Energy Shri Sanjay Kumar Joint Secretary AA 02222840309 jsaa@dae.gov.in
Ayush ShriS.K.Ahuja Director 01124651644 sk.ahuja07@nic.in
Bio Technology Shri J P Meena DS-PGRC 01124362885 jp.meena@nic.in
Central Board of Direct Taxes (Income Tax) Aashwita Lai Deputy Secretary D/o Revenue,Room No. 255, CBDT (HQ),North Block New Delhi 23095589 dirhq-cbdt@nic.in
Central Board of Excise and Customs Smt. Hemambika R. Priya Commissioner Coordination D/o Revenue, Room No. 245-C, North Block, CBEC New Delhi 23092038 cpgrams-cbec(S>nic.in
Chemicals and Petrochemicals Shri Rakesh Kumar Kamra Deputy Director General Room No. 344-A, Shastri Bhavan, New Delhi 23386752
Civil Aviation Dr. Shefali Juneja Joint Secretary and PGO R. No.351,3rd Floor, B-Block, Rajiv Gandhi Bhawan, Safdarjung Airport, New Delhi 01124616372 shefalij.moca@nic.in
Coal Shri Animesh Bharti Economic Adviser Ministry of Coal, 5th Floor, Lok Nayak Bhawan, Khan Market. New Delhi 24655949 adviser.moc@nic.in
Commerce Shri B. Praveen Joint Secretary PG Room No. 287, Udyog Bhavan New Delhi 01123062704 b.praveen@nic.in
Consumer Affairs Shri Sita Ram Meena Director Room No.456A Krishi Bhavan New Delhi 23387737 dirpg-ca@gov.in
Corporate Affairs ShriV. K. Khubchandani Dll Kota House, New Delhi
Culture Shri Shravan Kumar Joint Secretary 01123381396 arit-culture@gov.in
Defence Dr. Meenakshi Jolly JS MIS 01123017828 m.jolly@nic.in
Defence Finance Shri Rabindra Kumar Kama Addl FA RK& Jt. Secret Room No 131B, South Block DHQ PO New Delhi-110011 23011250
Defence Production Shri R.C.Meena Deputy Secretary Coord DDP 01123013705 dscoord@ddpmod.gov.in
Defence Research and Development Shri Gopal Bhushan Sc H and Director Personnel 01123007218 dte_pers@hqr.drdo.in
Development of North Eastern Region NehjamangSimte Deputy Secretary 01123794689 nsymte.65@gov.in
Drinking Water and Sanitation Samir Kumar Economic Adviser Pt. Deendayal Antyodaya Bhawan,12th floor, CGO Complex,Lodhi Road, New Delhi 24366528
Earth Sciences H L Meena Deputy Secretary 01124669531 hl.meena62@nic.in
Economic Affairs Shri K Rajaraman Add. Secretary,lnv& Admin Room No. 129-B North Block, New Delhi 23092420
Electronics & Information Technology Ms. Simmi Chaudhary Economic Adviser 6, CGO Complex, Electronics Niketan, New Delhi 01124361951 s.chaudhary@nic.in
Empowerment of Persons with Disabilities Jagdish Kumar Senior Consultant 505, B-l Block Paryavaran Bhavan, CGO Complex New Delhi 24369023
Environment, Forest and Climate Change Smt. Geeta Menon Joint Secretary 01124695281 menong.cag@gov.in
Ex-Servicemen Welfare Shri Pudi Hari Prasad 99-A South Block DHQ PO New Delhi 23011804
Expenditure Shri Rajeev Ranjan Joint Secretary P.F.l Division Room No. 169-C, North Block, New Delhi 23094811 ranjan.rajeev@gov.in
External Affairs Arun K. Chatterjee Joint Secretary PSP and CPO PSP Division, Patiala House Annexe, Tilak Marg, New Delhi 23387013 jscpo@mea.gov.in
Fertilizers Shri Rakesh Kumar Deputy Secretary Coord.Samp; V 104, B Wing, 1st Floor, Shastri Bhawan, New Delhi 23384889 rakesh.kr59@nic.in
Financial Services (Banking Division) Lalit Kumar Chandel Economic Adviser 01123747119 no-sobo3-dfs@nic.in
Financial Services (Insurance Division) Lalit Kumar Chandel Economic Adviser 01123747119 no-sobo3-dfs@nic.in
Financial Services (Pension Reforms) Madnesh Kumar Mishra Joint Secretary Room No. 3,3rd Floor, Jeevandeep Building New Delhi 23340673 madnesh.mishra@gov.in
Food and Public Distribution Shri Edwin Kulbhushan Majhi Addl. Secretary Storage and PG Room No. 184 Krishi Bhavan New Delhi 23383406 ek.majhi@nic.in
Food Processing Industries Shri. MinhajAlam Jt. Secretary 01126492176 minhaj@ias.nic.in
Health & Family Welfare Shri Nilambuj Sharan Economic Adviser 01123061790 nilambuj.sharan@nic.in
Health Research Shri D.R. Meena Deputy Secretary 01123736901 daulat.meena@gov.in
Heavy Industry Dr. A.K. Panda Economic Adviser 01123062714 akshya.panda@nic.in
Higher Education ShriV.LV.S.S.Subba Rao Economic Advisor Ministry of Human Resource Development Room No. 107, D Wing Shastri Bhawan, New Delhi 23384245 subba.rao61@nic.in
Home Affairs Saheli Ghosh Roy Joint Secretary C&IC Room No. 188, North Block, New Delhi 23092392 jscpg-mha@nic.in
Housing and Urban Affairs Ms. Nandita Gupta Joint Secretary 01123061444 jsle-mohua@gov.in
Industrial Policy & Promotion Deputy Secretary Deputy Secretary Room No Udyog Bhavan New Delhi 23061688
Information and Broadcasting P.K. Abdul Kareem Economic Advisor 01123383374 pka.kareem@nic.in
lnvestment& Public Asset Management Shri NV Reddy Joint Secretary Room No.404,4th Floor, Block-11, CGO Complex, Lodhi Road, New Delhi 243678776 nv.reddy@nic.in
Justice Smt Sushma Taishete Joint Secretary Jaisalmer House, 26 Mansingh Road, New Delhi 01123385020 jsst-doj@gov.in
Labour and Employment Shri Suresh Singh Director and PGO 01123731574 dirpg-mole@gov.in
Land Resources Shri D.R. Sharma Deputy Secretary Admin. 01123062722 devraj.sharma@nic.in
Legal Affairs Shri Anadee Nath Mishra Joint Secretary R.No. 422(A), A-wing, Shastri Bhawan, Dr.Rajendra Prasad Rd. New Delhi 23381838
Legislative Department Shri B.M. Sharma Deputy Secretar Shastri Bhavan New Delhi
Micro Small and Medium Enterprises ShriA.K.Chaube Director Room No. 356-A Udyog Bhawan New Delhi 23061636 ak.chaube@nic.in
Mines Shri Alok Chandra Economic Advisor Room No. 308, A wing, Shastri Bhavan, New Delhi 23384592
Minority Affairs Vijay Singh Deputy Secretary 01124360854 xxxxxxx@gov.in
New and Renewable Energy Ms. Alka Joshi Dy. Secretary Room No. 1027A, Paryavaran Bhawan CGO Complex, Lodi Road, N Delhi 243607071027 alka.mnre@gov.in
NITI Aayog Shri Alok Kumar Adviser OMandC Room No. 264, NITI Aayog, Sansad Marg, New Delhi 23096613 alokkumar.up@nic.in
O/o the Comptrollers Auditor General of India ACN Asstt. C.&A. G. N 9, Deen Dayal Upadhayaya Marg, New Delhi acn@cag.gov.in
Official Language Dr. Bipin Behari Joint Secretary NDCC-II Bhawan, Jai Singh Road New Delhi 01123438130 jsol@nic.in
Panchayati Raj Smt. Sujata Sharma Economic Advisor Room No. 127, First Floor, Sardar Patel Bhawan, Parliament Street, New Delhi 23746560
Parliamentary Affairs Dr. Satya Prakash Joint Secretary 87, Parliament House New Delhi 23034734 jsmpa@nic.in
Pensions and Pensioners Welfare Shri Sanjay Wadhawan Deputy Secretary Janpath Bhawan, 8th Floor,B-Wing New Delhi 01123350063 sanjay.wadhawan27@nic.in
Personnel and Training Shri Vijoy Kumar Singh Joint Secretary 01123093668 jsata@nic.in
Petroleum and Natural Gas ShriGaurav Kumar Director 01123383678 kumar.gaurav@nic.in
Pharmaceutical Hara Kumar Hajong Economic Adviser 01123381927 hk.hajong@nic.in
Posts Ms. Pratibha Nath DDG PG Room No. 312, Dak Bhavan, Parliament Street New Delhi 23096087
Power SHRI RAJ PAL Economic Advisor 01123715595 raj.pal@nic.in
Public Enterprises Shri Saibal Sarkar Director Room No. 307, Block No. 14, Public Enterprises Bhawan, Lodhi Road, CGO Complex New Delhi 24360841 saibal.sarkar@nic.in
Revenue Shri LalitWadhwa Deputy Secretary Pers Room No. 66-A North Block, New Delhi 01123092282 dspers.rev@gov.in
Road Transport and Highways Shri Kamlesh Chaturvedi Joint Secretary Room No. 323,Transport Bhawan, Sansad Marg New Delhi 23753991 k.chaturvedi@gov.in
Rural Development Ms.Alka Upadhyay Joint Secretary PG & CVO Room No. 249,2nd floor, Krishi Bhawan New Delhi 23383553
School Education and Literacy ShriV.LV.S.S.Subba Rao Economic Advisor Ministry of Human Resource Development Room No. 107 D Wing, Shastri Bhawan New Delhi 23384245 subba.rao61@nic.in
Science and Technology Smt.Anju Bhalla Joint Secretary PG 17-A, S and T Block-1, Technology Bhavan New Mehrauli Road, New Delhi 26516077 anju_bhalla@nic.in
Scientific & Industrial Research Shri K.R. Vaidheeswaran Joint Secretary Admn. Anusandhan Bhawan, Rafi Marg, New Delhi 23716582 jsa@csir.res.in
Shipping Lukas LKamsuan Joint Secretary 01123710220 lucasl.kamsuan@nic.in
Skill Development and Entrepreneurship Ms. Jyotsna Sitting Joint Secretary 2nd floor, Shivaji Stadium Annexe building Shaheed Bhagat Singh Marg, Connaught Place New Delhi 01123450827 jsitling@gov.in
Social Justice and Empowerment Sh Prabhudas Xalxo Deputy Secretary PG 01123389368 prabhudas.xalxo@nic.in
Space Smt. Sandhya Venugopal Sharma Joint Secretary Personnel 08022172300 sandhyavs@isro.gov.in
Sports PGO PGO Shastri Bhawan New Delhi
Statistics and Programme Implementation ShriArun Kumar Yadav Joint Secretary Sardar Patel Bhavan Sansad Marg New Delhi 01123746725 js-mospi@nic.in
Steel Shri Puneet Kansal Joint Secretary Room No. 296 Udyog Bhavan, New Delhi 23061896 jsl-steel@gov.in
Telecommunications Shri Arjun Singh Deputy Director General PG Room No.612,6th Floor Mahanagar Doorsanchar Bhawan Near Zakir Hussain College Old Minto Road New Delhi 01123221231 ddgpg-dot@nic.in
Textiles Shri Puneet Agarwal Joint Secretary 01123061826 puneet.ias@nic.in
Tourism Niraj Sharan Assistant Director General R.No. 23, C-l Hutments Dalhousie Road New Delhi 01123012805 neeraj.sharan@nic.in
Tribal Affairs Shri A. K. Singh Joint Secretary Room No. 295, llnd Floor, August Kranti Bhawan Ministry of Tribal Affairs New Delhi 26160312 singh.ak2862@nic.in
Unique Identification Authority of India Shri. S Gopala Krishna Deputy Director Unique Identification Authority of India, HQ3nd Floor, Bangla Sahib Road Behind Kali Mandir, New Delhi 01123478613 sunku.krishna@uidai.net.in
Water Resources, River Development & Ganga Rejuvenation, Shri Girraj Goyal Director Room No. 627,6th Floor, Shram Shakti Bhawan, Rafi Marg, New Delhi. 23766369 dircoord-mowr@nic.in
Women and Child Development ShriS.R. Meena Deputy Secretary 01123361721 shiv.meena62@nic.in
Youth Affairs Smt. Debanjana Ray Deputy Secretary 01123381644 debanjana.ray@gov.in

FAQ – Pension Complaint

Question: Who handle CPGRAMS portal, address of Public Grievances Portal?
Answer: Department of Administrative Reforms and Public Grievances, 5th floor, Sardar Patel Bhavan, Sansad Marg, New Delhi – 110001, Website:: www.darpg.gov.in Telefax: 23741006

Question: How to register online Pension Complaint?
Answer: The grievances can be sent to :

  • The Department of Administrative Reforms and Public Grievances. (DAR&PG) (pgportal.gov.in)
  • The Department of Pensions and Pensioners’ Welfare. (DP&PW) (pgportal.gov.in/pension/)
  • The above nodal agencies receive grievances online through pgportal.gov.in as well as by post or by hand in person, from the public.

Question: What is the time period to solve a complaint.
Answer: Sixty (60) days. In case of delay an interim reply with reasons for delay is required to be given.

Online Pension Complaint


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