Home / Toll Free Support / {Petrol Pump Complaint} HP, Reliance, Essar, BPCL, IOCL Customer Support Helpline

{Petrol Pump Complaint} HP, Reliance, Essar, BPCL, IOCL Customer Support Helpline

Petrol Pump Customer Care Number, Register Online Complaint against Indian Oil, HP, Bharat Petroleum, Reliance, Essar, Shell, ONGC, CNG Gas Station Fuel, Petrol Pump not accepting payment via Card, Debit or Credit Card, PayTM, PhonePe, UPI App. Price of Petrol/ Diesel is not correct, Facility (Water, Toilet Locked, Air, Cleaning) issue.

As the number of Personal Vehicles (Cars/ Bikes) are increasing many folds in India the number of petrol pumps are also increasing. In India total 65,900+ petrol stations (HPCL, IOCL, BPCL, Reliance, Essar, CNG Gas) etc. Due to the heavy consumption of fuels, Petrol Pumps face heavy loads. Sometimes the customer face many challenges i.e. Less Petrol, Diesel instead of Petrol/ or Petrol fuels instead of Diesel Fuels by Petrol Pump Mistake, Not accepting Debit/ Credit or UPI BHIM Apps, Not accepting Rs 2000 notes, Gas or Toilet is not clean or door locked/ Water facility is missing. The reporting of such complaint is available now !!. The customer can complain against Petrol Pump Manager or Officials that are not helping you and instead they are harassing.

For CNG Fuels, the Indraprastha Gas Limited is providing CNG Gas Station in Delhi and other states. Any issue in Rates or reporting of gas leak, price, facility issue can be reported via customer care helpline number. Here, we are providing direct toll-free customer care support number on which you can call and register online complaint. Also, the customer can visit website (IOCL, HP, Reliance, BPCL) Petrol Pump Complaint/ Grievance support ticket.

Petrol Pump Complaints/ Submit Online

Sometimes the customer face issue with the Petrol Station/ Dealer behaviour, services or overcharging on Petrol/ Diesel on Night Hour Fuels. Here, are the major category for which customer can complaint to Petrol Pump Companies. The Helpdesk/ Customer Support Service will help you 24×7.

To register complaint, you have to visit Fuel Station Company Websites. We are providing direct link to register Complaint against IOCL, BPCL, HPCL, RIL, Essar, Shell etc. petrol pumps. The Centralised Public Grievances Redress & Monitoring System (CPGRAMS) helps customer to register online complaints via websites/ Apps.

  1. Cashless/e-Payment
    • Card/Digital Payment issue
    • Issue with 0.75 % Incentive
    • Card Machine Not Working
    • Others
  2. Facility
    • Air facility Not available
    • Displayed facility not working
    • Drinking Water Not Available
    • Poor Driveway / Approach Road
    • Poor Housekeeping
    • Poor Lighting
    • Swachha Bharat – Clean Toilet
    • Swachh Bharat-Toilet NA/Locked
    • Swachha Bharat – Unclean Toilet
    • Others
  3. Fuel Related (Quality and Quantity)
    • “ZERO” not displayed
    • Fuel Not Available
    • Fuel Price not displayed
    • Fuel Price over charged
    • Issue with Fuel Quality
    • Issue with fuel Quantity
    • Q & Q check Kit not available
    • Others
  4. [email protected] Mobile App
    • Download/ Registration/ App issue
    • Incorrect service in App
  5. Loyalty Cards/ Reward cards/ Pre Paid Cards
    • Loyalty Card Not accepted
    • Loyalty card -other issues
    • XTRAREWARDS Card Not accepted
    • XTRAREWARDS card -other issues
  6. Service
    • Behaviour of staff
    • Bill / Cash Memo not provided
    • Complaint Book Unavailable
    • First aid box Not available
    • Issues related to Offers
    • Others
  7. Kerosene
    • Product not available
    • Product price not displayed
    • Others
  8. 5-litre measure not available
  9. Air Facility Not Available
  10. Air Facility Not Working
  11. Card Not Accepted Despite Facility
  12. Charging For Air Facility
  13. Complaint Book Not Available
  14. Debit Cards Not Accepted
  15. Diesel Not Available
  16. Digital Payments Other Than Debit Cards
  17. Filter Paper Not Available
  18. First Aid Box Not Available
  19. Forcing Sales Of Branded Fuel(Power)
  20. Forcing Sales Of Branded Fuel(Turbo Jet)
  21. Forcing Sales Of Lubricant
  22. General Queries / Suggestions
  23. Meter Reading Not Shown After Delivery
  24. Name, Address Of Sales officer Not Available
  25. Over Charging On Diesel
  26. Over Charging On Lubricant
  27. Over Charging On Petrol
  28. Petrol Not Available
  29. Poor House Keeping
  30. Poor Illumination
  31. Rate List Not Displayed
  32. Responsible Person Not Available
  33. Short Delivery In Diesel
  34. Short Delivery In Petrol
  35. Suspected Adulteration In Diesel
  36. Suspected Adulteration In Lubricant
  37. Suspected Adulteration In Petrol
  38. Telephone Is Not Working
  39. Zero Not Shown Before Delivery

HPCL shall endeavour to respond to complaints received through Toll-Free number/ Web Portal within fourteen days. Public Grievance regarding Petrol, Diesel, Kerosene, AutoLPG & CNG.

HPCL (Hindustan Petroleum) Petrol Pump Complaint
Toll-Free Numbers 1800226550 / 18002333555 Register Online Complaint
State Wise (District) HP Petrol Pump Grievance Authority
State Name of Office & Address Contact Information
Andhra Pradesh Shyam Sunder Ammu
Public Grievance Redressal Officer
Nellore Retail RO
HPCL, Nellore Retail RO, C/o Y Haranadha Reddy, Gr. Flr, D No:24-3-303, Behind LIC Office, Nellore, Andhra Pradesh,524003
Office 1:(0861 )2342990
Office 2:(0861 )2352990
Mob: 9449833192
[email protected]
Assam Chakraborti Subhra
HPCL, Guwahati Retail RO, H.D Complex, 2nd Floor, Janpath, Ulubari, Guwahati, Kamrup, Assam,781007
Office 1:(0361)2464082
Office 2:(0361)2131413
Mob: 8197826222
[email protected]
Bihar Barun Kumar
HPCL, Begusarai Retail RO, C/o HPCL Barauni Depot, At Village and PO Papraur, Begusarai, Bihar,851210
Office 1:(06243 )264312
Office 2:(06243 )264313
Mob: 9430293347
[email protected]
Chandigarh Gagandeep Singh Sodhi
HPCL, Chandigarh Retail RO, Tel Bhawan, Plot No. 6A, Madhya Marg, Sector 19B, Chandigarh, Chandigarh, Chandigarh,160019
Office 1:(0172)2548439
Office 2:(0172)5046503
Mob: 9915716688
[email protected]
Chhattisgarh Manish Agarwal
HPCL, Raipur Retail RO, P.B. No.129, Medina Manzil, 2nd Floor, Medical College Road, Raipur, Chhattisgarh,492001
Office 1:(0771)2535260
Office 2:(0771)2225452
Mob: 9601951715
[email protected]
Delhi Vishal Bajpai
HPCL, Delhi Retail RO, 6th and 7th Floor, Core – II, North Tower, Scope Minar, Dist.Centre, Laxmi Nagar,Delhi, Delhi,110092
Office 1:(011)22010615
Office 2:(011)22408451
Mob: 8948544544
[email protected]
Goa MANJUNATH G
HPCL, Vasco Retail RO, F.L. Gomes Road P.B. No.48, Vasco da Gama, Goa, South Goa, Goa,403802
Office 1:(0832)2532817
Office 2:(0832)2513044
Mob: [email protected]
Gujarat Devendra D Sharma
HPCL, Rajkot Retail RO, C/o. HP Auto centre, 1St Floor, University Road, Rajkot, Rajkot, Gujarat,360005
Office 1:(0281)2571944
Office 2:(0281)2579025
Mob: 9096010427
[email protected]
Haryana Amit Moza
HPCL, Panipat Retail RO, E-22, Industrial Area, Court Road, Panipat, Panipat, Haryana,132103
Office 1:(0180)2681328
Office 2:(0180)3291725
Mob: 9818922901
[email protected]
Himachal Pradesh HPCL, Shimla Retail RO, Hameer House, 3rd Floor, Lower Chakkar, Shimla, Shimla, Himachal Pradesh,171005 Office 1:(0177)2633841
Office 2:(0177)6500844
Mob: 7042100994
[email protected]
Jammu and Kashmir Krishan Lal Lal
Jammu Retail Region, Jammu, Jammu & Kashmir,
Office 1:( )2431828
Office 2:( ) 2431828
Mob: 9464977352
[email protected]
Jharkhand PAWAS
HPCL, Ranchi Retail RO, 5th floor, Maru Tower, Kanke Road, Ranchi, Jharkhand,834008
Office 1:(06571)2232436
Office 2:(06571)2232467
Mob: [email protected]
Karnataka M Sandeep Reddy
HPCL, Belgaum Retail RO, Rani Chennama Nagar, Sambhaji Road, Belgaum, Karnataka,590006
Office 1:(0831)2441453
Office 2:(0831)2440192
Mob: 9652161667
[email protected]
Kerala M G Naveen Kumar
HPCL, Kozhikode Retail RO, NH-17 (Kannur Road), Near Railway Station, Elathur. Calicut ,Kozhikode,Kerala,673303
Office 1:(0495)2460969
Office 2:(0495)2461688
Mob: 8762925445
[email protected]
Madhya Pradesh VISHAL SHARMA
HPCL, Indore Retail RO, Ground Floor, Kapas Bhawan, 27A, Race Course Road, Indore, Madhya Pradesh,452001
Office 1:(0731)4021476
Office 2:(0731)2437802
Mob: 9989929933
[email protected]
Maharashtra MANJUNATH G
HPCL, Vasco Retail RO, F.L. Gomes Road P.B. No.48, Vasco da Gama, Goa, South Goa, Goa,403802
Office 1:(0832)2532817
Office 2:(0832)2513044
Mob: 9449041967
[email protected]
Meghalaya
Mizoram
Assam
Nagaland
West Bengal
Tripura
Chakrabarti Subhra
HPCL, Guwahati Retail RO, H.D Complex, 2nd Floor, Janpath, Ulubari, Guwahati, Kamrup, Assam,781007
Office 1:(0361)2464082
Office 2:(0361)2131413
Mob: 8197826222
[email protected]
Odisha HPCL, Bhubaneshwar Retail RO, Alok Bharati Building, 5th Floor, Shaheed Nagar, Bhubaneshwar, Khordha, Odisha,751007 Office 1:(0674)2547509
Office 2:(0674)2541926
Mob: 7720031709
[email protected]
Puducherry M G Naveen Kumar
HPCL, Kozhikode Retail RO, NH-17 (Kannur Road), Near Railway Station, Elathur. Calicut ,Kozhikode,Kerala,673303
Office 1:(0495)2460969
Office 2:(0495)2461688
Mob: 8762925445
[email protected]
Punjab Gagandeep Singh Sodhi
HPCL, Chandigarh Retail RO, Tel Bhawan, Plot No. 6A, Madhya Marg, Sector 19B, Chandigarh, Chandigarh, Chandigarh,160019
Office 1:(0172)2548439
Office 2:(0172)5046503
Mob: 9915716688
[email protected]
Rajasthan MANOJ GOYAL
HPCL, Jaipur Retail RO, Tel Bhavan, Sahkar Marg, Jyoti Nagar, Jaipur, Jaipur, Rajasthan,302005
Office 1:(0141)2740187
Office 2:(0141)2740154
Mob: 9963333280
[email protected]
Uttar Pradesh AVINASH JAIN
HPCL, Lucknow Retail RO, Plot No. 1, Nehru Enclave, Gomti Nagar, Lucknow,Lucknow,Uttar Pradesh,226010
Office 1:(0522)2309177
Office 2:(0522)2308123
Mob: 9720000564
[email protected]
Tamilnadu BALAJI ANANDAN
HPCL, Chennai Retail RO, PETRO BHAVAN-2nd Floor, New No 82, Old No 47, TTK Road, ALWARPET Chennai, Tamil Nadu,600018
Office 1:(044)24984342
Office 2:(044)24988506
Mob: 7358382150
[email protected]
Telangana T Rajesh
HPCL, Secunderabad Retail RO, 130/1, Sabastian Street, S.D. Road, Secunderabad, Hyderabad, Andhra Pradesh,500003
Office 1:(040)27703360
Office 2:(040)27705072
Mob: 7720007747
[email protected]
Uttarakhand G H V Rao
HPCL, Dehradun Retail RO, 94, Gobind Nagar, Racecourse, Dehradun, Uttarakhand,248001
Office 1:(0135)2520930
Office 2:(0135)2620027
Mob: 9415344267
[email protected]

For HPCL Complaints & Regional Appellate Authority: http://www.hindustanpetroleum.com/RetailPGR

BPCL (Bharat Petroleum) 1800224344 Online Complaint
IOCL (Indian Oil) 1800-2333-555 Online Complaint
RIL (Reliance Petrol Pump) 1800 223023 Email: [email protected]
Essar Petrol Station 1800 1200 330 Email: [email protected]
Shell Oil Station 044-3099 1103, 044-4344 2650 Email: [email protected]

Note: For IOCL, you may need Sap Code* of Petrol Pump Dealer. Check/ Find SAP Code online.

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