Petrol Pump Customer Care Number, Register Online Complaint against Indian Oil, HP, Bharat Petroleum, Reliance, Essar, Shell, ONGC, CNG Gas Station Fuel, Petrol Pump not accepting payment via Card, Debit or Credit Card, PayTM, PhonePe, UPI App. Price of Petrol/ Diesel is not correct, Facility (Water, Toilet Locked, Air, Cleaning) issue.
As the number of Personal Vehicles (Cars/ Bikes) are increasing many folds in India the number of petrol pumps are also increasing. In India total 65,900+ petrol stations (HPCL, IOCL, BPCL, Reliance, Essar, CNG Gas) etc. Due to the heavy consumption of fuels, Petrol Pumps face heavy loads. Sometimes the customer face many challenges i.e. Less Petrol, Diesel instead of Petrol/ or Petrol fuels instead of Diesel Fuels by Petrol Pump Mistake, Not accepting Debit/ Credit or UPI BHIM Apps, Not accepting Rs 2000 notes, Gas or Toilet is not clean or door locked/ Water facility is missing. The reporting of such complaint is available now !!. The customer can complain against Petrol Pump Manager or Officials that are not helping you and instead they are harassing.
For CNG Fuels, the Indraprastha Gas Limited is providing CNG Gas Station in Delhi and other states. Any issue in Rates or reporting of gas leak, price, facility issue can be reported via customer care helpline number. Here, we are providing direct toll-free customer care support number on which you can call and register online complaint. Also, the customer can visit website (IOCL, HP, Reliance, BPCL) Petrol Pump Complaint/ Grievance support ticket.
Petrol Pump Complaints/ Submit Online
Sometimes the customer face issue with the Petrol Station/ Dealer behaviour, services or overcharging on Petrol/ Diesel on Night Hour Fuels. Here, are the major category for which customer can complaint to Petrol Pump Companies. The Helpdesk/ Customer Support Service will help you 24×7.
To register complaint, you have to visit Fuel Station Company Websites. We are providing direct link to register Complaint against IOCL, BPCL, HPCL, RIL, Essar, Shell etc. petrol pumps. The Centralised Public Grievances Redress & Monitoring System (CPGRAMS) helps customer to register online complaints via websites/ Apps.
- Cashless/e-Payment
- Card/Digital Payment issue
- Issue with 0.75 % Incentive
- Card Machine Not Working
- Others
- Facility
- Air facility Not available
- Displayed facility not working
- Drinking Water Not Available
- Poor Driveway / Approach Road
- Poor Housekeeping
- Poor Lighting
- Swachha Bharat – Clean Toilet
- Swachh Bharat-Toilet NA/Locked
- Swachha Bharat – Unclean Toilet
- Others
- Fuel Related (Quality and Quantity)
- “ZERO” not displayed
- Fuel Not Available
- Fuel Price not displayed
- Fuel Price over charged
- Issue with Fuel Quality
- Issue with fuel Quantity
- Q & Q check Kit not available
- Others
- Fuel@IOC Mobile App
- Download/ Registration/ App issue
- Incorrect service in App
- Loyalty Cards/ Reward cards/ Pre Paid Cards
- Loyalty Card Not accepted
- Loyalty card -other issues
- XTRAREWARDS Card Not accepted
- XTRAREWARDS card -other issues
- Service
- Behaviour of staff
- Bill / Cash Memo not provided
- Complaint Book Unavailable
- First aid box Not available
- Issues related to Offers
- Others
- Kerosene
- Product not available
- Product price not displayed
- Others
- 5-litre measure not available
- Air Facility Not Available
- Air Facility Not Working
- Card Not Accepted Despite Facility
- Charging For Air Facility
- Complaint Book Not Available
- Debit Cards Not Accepted
- Diesel Not Available
- Digital Payments Other Than Debit Cards
- Filter Paper Not Available
- First Aid Box Not Available
- Forcing Sales Of Branded Fuel(Power)
- Forcing Sales Of Branded Fuel(Turbo Jet)
- Forcing Sales Of Lubricant
- General Queries / Suggestions
- Meter Reading Not Shown After Delivery
- Name, Address Of Sales officer Not Available
- Over Charging On Diesel
- Over Charging On Lubricant
- Over Charging On Petrol
- Petrol Not Available
- Poor House Keeping
- Poor Illumination
- Rate List Not Displayed
- Responsible Person Not Available
- Short Delivery In Diesel
- Short Delivery In Petrol
- Suspected Adulteration In Diesel
- Suspected Adulteration In Lubricant
- Suspected Adulteration In Petrol
- Telephone Is Not Working
- Zero Not Shown Before Delivery
HPCL shall endeavour to respond to complaints received through Toll-Free number/ Web Portal within fourteen days. Public Grievance regarding Petrol, Diesel, Kerosene, AutoLPG & CNG.
| HPCL (Hindustan Petroleum) Petrol Pump Complaint | ||
| Toll-Free Numbers | 1800226550 / 18002333555 | Register Online Complaint |
| State Wise (District) HP Petrol Pump Grievance Authority | ||
| State | Name of Office & Address | Contact Information |
| Andhra Pradesh | Shyam Sunder Ammu Public Grievance Redressal Officer Nellore Retail RO HPCL, Nellore Retail RO, C/o Y Haranadha Reddy, Gr. Flr, D No:24-3-303, Behind LIC Office, Nellore, Andhra Pradesh,524003 |
Office 1:(0861 )2342990 Office 2:(0861 )2352990 Mob: 9449833192 [email protected] |
| Assam | Chakraborti Subhra HPCL, Guwahati Retail RO, H.D Complex, 2nd Floor, Janpath, Ulubari, Guwahati, Kamrup, Assam,781007 |
Office 1:(0361)2464082 Office 2:(0361)2131413 Mob: 8197826222 [email protected] |
| Bihar | Barun Kumar HPCL, Begusarai Retail RO, C/o HPCL Barauni Depot, At Village and PO Papraur, Begusarai, Bihar,851210 |
Office 1:(06243 )264312 Office 2:(06243 )264313 Mob: 9430293347 [email protected] |
| Chandigarh | Gagandeep Singh Sodhi HPCL, Chandigarh Retail RO, Tel Bhawan, Plot No. 6A, Madhya Marg, Sector 19B, Chandigarh, Chandigarh, Chandigarh,160019 |
Office 1:(0172)2548439 Office 2:(0172)5046503 Mob: 9915716688 [email protected] |
| Chhattisgarh | Manish Agarwal HPCL, Raipur Retail RO, P.B. No.129, Medina Manzil, 2nd Floor, Medical College Road, Raipur, Chhattisgarh,492001 |
Office 1:(0771)2535260 Office 2:(0771)2225452 Mob: 9601951715 [email protected] |
| Delhi | Vishal Bajpai HPCL, Delhi Retail RO, 6th and 7th Floor, Core – II, North Tower, Scope Minar, Dist.Centre, Laxmi Nagar,Delhi, Delhi,110092 |
Office 1:(011)22010615 Office 2:(011)22408451 Mob: 8948544544 [email protected] |
| Goa | MANJUNATH G HPCL, Vasco Retail RO, F.L. Gomes Road P.B. No.48, Vasco da Gama, Goa, South Goa, Goa,403802 |
Office 1:(0832)2532817 Office 2:(0832)2513044 Mob: [email protected] |
| Gujarat | Devendra D Sharma HPCL, Rajkot Retail RO, C/o. HP Auto centre, 1St Floor, University Road, Rajkot, Rajkot, Gujarat,360005 |
Office 1:(0281)2571944 Office 2:(0281)2579025 Mob: 9096010427 [email protected] |
| Haryana | Amit Moza HPCL, Panipat Retail RO, E-22, Industrial Area, Court Road, Panipat, Panipat, Haryana,132103 |
Office 1:(0180)2681328 Office 2:(0180)3291725 Mob: 9818922901 [email protected] |
| Himachal Pradesh | HPCL, Shimla Retail RO, Hameer House, 3rd Floor, Lower Chakkar, Shimla, Shimla, Himachal Pradesh,171005 | Office 1:(0177)2633841 Office 2:(0177)6500844 Mob: 7042100994 [email protected] |
| Jammu and Kashmir | Krishan Lal Lal Jammu Retail Region, Jammu, Jammu & Kashmir, |
Office 1:( )2431828 Office 2:( ) 2431828 Mob: 9464977352 [email protected] |
| Jharkhand | PAWAS HPCL, Ranchi Retail RO, 5th floor, Maru Tower, Kanke Road, Ranchi, Jharkhand,834008 |
Office 1:(06571)2232436 Office 2:(06571)2232467 Mob: [email protected] |
| Karnataka | M Sandeep Reddy HPCL, Belgaum Retail RO, Rani Chennama Nagar, Sambhaji Road, Belgaum, Karnataka,590006 |
Office 1:(0831)2441453 Office 2:(0831)2440192 Mob: 9652161667 [email protected] |
| Kerala | M G Naveen Kumar HPCL, Kozhikode Retail RO, NH-17 (Kannur Road), Near Railway Station, Elathur. Calicut ,Kozhikode,Kerala,673303 |
Office 1:(0495)2460969 Office 2:(0495)2461688 Mob: 8762925445 [email protected] |
| Madhya Pradesh | VISHAL SHARMA HPCL, Indore Retail RO, Ground Floor, Kapas Bhawan, 27A, Race Course Road, Indore, Madhya Pradesh,452001 |
Office 1:(0731)4021476 Office 2:(0731)2437802 Mob: 9989929933 [email protected] |
| Maharashtra | MANJUNATH G HPCL, Vasco Retail RO, F.L. Gomes Road P.B. No.48, Vasco da Gama, Goa, South Goa, Goa,403802 |
Office 1:(0832)2532817 Office 2:(0832)2513044 Mob: 9449041967 [email protected] |
| Meghalaya Mizoram Assam Nagaland West Bengal Tripura |
Chakrabarti Subhra HPCL, Guwahati Retail RO, H.D Complex, 2nd Floor, Janpath, Ulubari, Guwahati, Kamrup, Assam,781007 |
Office 1:(0361)2464082 Office 2:(0361)2131413 Mob: 8197826222 [email protected] |
| Odisha | HPCL, Bhubaneshwar Retail RO, Alok Bharati Building, 5th Floor, Shaheed Nagar, Bhubaneshwar, Khordha, Odisha,751007 | Office 1:(0674)2547509 Office 2:(0674)2541926 Mob: 7720031709 [email protected] |
| Puducherry | M G Naveen Kumar HPCL, Kozhikode Retail RO, NH-17 (Kannur Road), Near Railway Station, Elathur. Calicut ,Kozhikode,Kerala,673303 |
Office 1:(0495)2460969 Office 2:(0495)2461688 Mob: 8762925445 [email protected] |
| Punjab | Gagandeep Singh Sodhi HPCL, Chandigarh Retail RO, Tel Bhawan, Plot No. 6A, Madhya Marg, Sector 19B, Chandigarh, Chandigarh, Chandigarh,160019 |
Office 1:(0172)2548439 Office 2:(0172)5046503 Mob: 9915716688 [email protected] |
| Rajasthan | MANOJ GOYAL HPCL, Jaipur Retail RO, Tel Bhavan, Sahkar Marg, Jyoti Nagar, Jaipur, Jaipur, Rajasthan,302005 |
Office 1:(0141)2740187 Office 2:(0141)2740154 Mob: 9963333280 [email protected] |
| Uttar Pradesh | AVINASH JAIN HPCL, Lucknow Retail RO, Plot No. 1, Nehru Enclave, Gomti Nagar, Lucknow,Lucknow,Uttar Pradesh,226010 |
Office 1:(0522)2309177 Office 2:(0522)2308123 Mob: 9720000564 [email protected] |
| Tamilnadu | BALAJI ANANDAN HPCL, Chennai Retail RO, PETRO BHAVAN-2nd Floor, New No 82, Old No 47, TTK Road, ALWARPET Chennai, Tamil Nadu,600018 |
Office 1:(044)24984342 Office 2:(044)24988506 Mob: 7358382150 [email protected] |
| Telangana | T Rajesh HPCL, Secunderabad Retail RO, 130/1, Sabastian Street, S.D. Road, Secunderabad, Hyderabad, Andhra Pradesh,500003 |
Office 1:(040)27703360 Office 2:(040)27705072 Mob: 7720007747 [email protected] |
| Uttarakhand | G H V Rao HPCL, Dehradun Retail RO, 94, Gobind Nagar, Racecourse, Dehradun, Uttarakhand,248001 |
Office 1:(0135)2520930 Office 2:(0135)2620027 Mob: 9415344267 [email protected] |
For HPCL Complaints & Regional Appellate Authority: http://www.hindustanpetroleum.com/RetailPGR
| BPCL (Bharat Petroleum) | 1800224344 | Online Complaint |
| IOCL (Indian Oil) | 1800-2333-555 | Online Complaint |
| RIL (Reliance Petrol Pump) | 1800 223023 | Email: [email protected] |
| Essar Petrol Station | 1800 1200 330 | Email: [email protected] |
| Shell Oil Station | 044-3099 1103, 044-4344 2650 | Email: [email protected] |
Note: For IOCL, you may need Sap Code* of Petrol Pump Dealer. Check/ Find SAP Code online.
