Home / Toll Free Support / RedCarpet Loan, Card Customer Care 24×7 Helpline Number – OTP, App Not Opening, Adhaar Verify Issue

RedCarpet Loan, Card Customer Care 24×7 Helpline Number – OTP, App Not Opening, Adhaar Verify Issue

Last updated on December 26th, 2020 at 12:30 pm

RedCarpet Loan Customer Care Support | Red Carpet Zeta, Rudy Credit Card Customer Care | Increase Credit Limit in RedCardpet Card | Buy E-Commerce (Flipkart, Amazon, PayTM etc.) using RedCarpet Loan | Activate Zeta Card | Get Ruby Card (Master Card) Delivery | RedCarpet Personal Loan Approval/ Rejected, E-KYC issue, Payment, NACH, EMI and Interest Rates Issue – Contact Customer Care Support. 

RedCarpet Tech Pvt Ltd has developed online platform (Mobile App) that helps user to get loan, credit line cards and e-commerce loans using the RedCarpet App. RedCarpet also provides two cards, one is the virtual card called as Ruby Card whereas other is Physical Card called as Zeta Card. The customer applying for the Card has to activate card via Online RedCarpet Mobile App/ OTP verification. The RedCarpet also lends money to an eligibile citizen of India. To get the Personal (Quick) Loan, the user has to download official RedCarpet App from Google Play Store. At present iOS/ Windows App has not been developed. The Customer facing issue can approach customer service available in three modes i.e. Email, Phone Support, Google Play Store and also on Twitter.

  • RedCarpet App – Not Opening
  • OPT issue
  • Adhaar Verification failed
  • Repay EMI Online
  • Redcarpet Loan Repayment issu – App is not opening/ Update/ Downgrade App.

RedCarpet Customer Care Support

As per the Popularity of RedCarpet Mobile App, it can be said that RedCarpet is moderate famous in lending loans/ Credit Line for E-Commerce Shopping and Credit Cards. Some of the customers are not a happy and registered complaint. Following are the complaint registered:-

  1. Loan application is rejected without any reasonredcarpet customer care
  2. Loan Repayment issue
  3. Closure/ Pre-Payment of Loan account
  4. Order Credit Card of RedCarpet Online
  5. Increase the Credit Limit of Cards
  6. Pay EMI online for RedCarpet Loan/ Cards.
  7. Activate RedCarpet (Zeta Card/ Ruby Card online)
  8. Processing fee, Hidden charges are high.
  9. Paid my EMI/ Loan amount, but in App Loan Amount is still pending
  10. E-KYC issue PAN CARD Name, Bank Account
  11. My City is not included in RedCarpet.

Note: If your issue/ problem is not listed. Kindly comment below. We will add your complaint against RedCarpet.

RedCarpet Customer Care 24×7 Helpline Number

RedCarpet Tech Pvt Ltd has a dedicated customer care support team. You might not happy with the RedCarpet Service. So, you need to contact customer care for assistance. Here are the Grievance Cell contact info, customer care email, Phone Support, Chat helpdesk.

Via Email Helpline [email protected] or
[email protected]
Via Phone Number 01171156232
Address RedCarpet Tech Pvt Ltd, Building 1, Hundred Feet Road Ghitorni Metro Station, New Delhi, Delhi 110030
Twitter/ Facebook https://twitter.com/RedCarpetUp
https://www.facebook.com/redcarpetup/
Complaint online @Website (RedCarpet.com)
@Google Play Store
HelpLine & Online Complaint

RedCarpet Loan Documents Required & Eligibility

To get the fast approval of loan/ credit card. The user needs to check the documents/ eligibility requirement:

  1. Government ID: Any Government ID like Aadhar, Voter, Driving, Passport
  2. Employment Proof / Student ID: You can upload salary slip, Bank statement. If you’re a student, you can just upload student ID
  3. PAN: If you don’t have a PAN card, you can sign our Form 60 and upload it on the app
  4. Selfie with Govt ID: Selfie with the Govt ID (that you have selected)

RedCarpet Loan is available in 13 cities currently: Delhi, Jaipur, Hyderabad, Chennai, Pune, Dehradun, Kolkata, Vijayawada, Mumbai, Chandigarh, Jalandhar, Bhopal, Bangalore.

HelpLine & Online Complaint

Note: You can submit online complaint & get support for RedCarpet

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sandeep shahi
sandeep shahi
17 July 2019 4:11 PM

your no not pikn

sandeep shahi
sandeep shahi
17 July 2019 4:11 PM

hello

Sourav
Sourav
20 October 2019 11:07 AM
Reply to  Vikash

Hii do u have any contact number.. Because i m trying to contact you few times.listen i m getting calls and msg’s from your redcarpet that i took loan but i didnt took loan in my life from anywhere. Then the main points is why you guys are calling me again and again and giving warnings then if u are unable to pay money then we will call to your parents. Take this seriously i didnt did anything give your number or anything because i want to clear others wise i will on police station

Deepthi
Deepthi
22 October 2019 10:35 AM
Reply to  Vikash

Hi, I paid the processing fee of 750 and received smart card. But unable to activate it. Called your customer service n raised several tickets and emails to your support group but still now there is no response. When I’m trying back to login to the app I’m not even having access to login. Such a cheap app and customer service have never seen. Will you activate my card or not?

reeta yadav
reeta yadav
6 November 2019 11:22 AM
Reply to  Deepthi

Its really a cheap app im also cheated by them

Tarvinder Khanna
Tarvinder Khanna
24 February 2020 8:05 AM
Reply to  Deepthi

Me too is the victim of same problem. They took the money from thousands of us and making fraud with everyone by issuing a piece of non working card which can never be activated. We should come together and should file a Suit and cheating complaint with Police and EOW etc.

Rajesh Sonic
Rajesh Sonic
30 November 2019 9:11 AM
Reply to  Vikash

Hii Actually I requested today for a new ruby card in how much time will I get this

Tarvinder Khanna
Tarvinder Khanna
24 February 2020 8:07 AM
Reply to  Rajesh Sonic

Forget and do not pay anything to this fraud team as you will get a messages that you card will be issued with in 30 days due to heavy demands and lot of rush. When the card will be issued then you’re torture starts as you will do everything to activate your card but you can never and it will be never………. Just to doing this as I m doing. Showing and writing my frustration ! 😠😠

Naveen
Naveen
15 September 2020 9:38 AM
Reply to  Vikash

Mr vikash please contact me

Sagar verma
Sagar verma
11 November 2020 5:42 PM
Reply to  Vikash

Hello red carpet contact phone

Rumaisa
Rumaisa
21 July 2019 5:18 PM

My loan got approved and my loan amount was ₹10,000(ten thousand)…. I didn’t withdraw the amount but it’s showing me approved amount is ₹0.0….can u help me out with this
And how do I get the coupon code for the payment of smart card

Lokesh reddy
Lokesh reddy
1 August 2019 8:22 PM
Reply to  Vikash

Even I got the same situationa, its showing the loan amount as RS:8000/- in my account but in my credit card balance it’s showing zero balance can u suggest how to get my loan back right now

Vishnumoutam
Vishnumoutam
10 September 2019 4:10 PM
Reply to  Lokesh reddy

Hi sir iam vishnu moutam i took just 5000 only in redcarpet why it is showing 10000 and i payed all the dues which i took of the 5000 sir what is one97comunication LI why i shoud pay that i dont took any one97comunication LI …..so plz solve this problem and dont call us and send the msgs…….

reeta kumari yadav
reeta kumari yadav
6 November 2019 11:25 AM
Reply to  Vikash

You bloody cheater and layer guy i will go in consumer court againest you and tske a legal action agsinest redcarpet you all cheat the people i have to pay card fee 750 before 15 days but not still get a card yet.

gopi
gopi
5 August 2019 2:32 PM

sir, I uploaded the admit card instead of id card because i didn’t have the student id card but the approver doesnt approve me so please accept my approve

Vishnumoutam1212@gmail.com
10 September 2019 4:04 PM
Reply to  gopi

Hii sir i took just 5000 only and i payed all the dues of 5000 why are u showing 10000 to pay what is the one97comumication LI why are u showing that to pay i took just 5000 only ……plz solve this promblem and dont send msgs and dont call us….

Sintu sahu
Sintu sahu
9 August 2019 10:27 AM

Sir I m not able to contact with you

prabhu
prabhu
14 August 2019 5:57 PM

Hello sir I am kolluri prabhu I am sum issue in the red carpet fee pay ment reload problem please rectification this problem

sachin kumar keshri
sachin kumar keshri
23 August 2019 11:43 AM

Dear team,
I would like to inform you that, my registered mobile number with Red carpet is 874xxxxxx3. I have done down payment of 432 rupees for 12000 amount reload in my red-carpet card. But still we have received only 3000 amount. Kindly check and update remaining amount in my red-carpet card.

suraj kumar
suraj kumar
19 December 2019 5:42 PM
Reply to  Vikash

hello sir i will receive my card but i dont activate my card please activate it

Tarvinder Khanna
Tarvinder Khanna
24 February 2020 8:11 AM
Reply to  suraj kumar

Wait for life long as thousands of doing…….. Later on left with frustration and no help at all

Vishnumoutam1212@gmail.com
9 September 2019 5:36 PM

Hii sir I took just 5000 only and I payed total amount of all dues I didn’t took any ONE 97 communication LI and I payed extra two payments also plz solve this problem

Vishnumoutam1212@gmail.com
9 September 2019 5:41 PM

I didn’t know any ONE 97 communication LI WHY are u showing to pay this amount I didn’t not took any ONE 97 communication LI why are showing that and I payed all the dues which I took from redcarpet I just took only 5000 and I payed it…..plz solve the problem and don’t call or don’t send the msg plzzz….

Tarvinder Khanna
Tarvinder Khanna
24 February 2020 8:16 AM
Reply to  Vikash

Which Customer service you are talking about which never exists and never replied. Stop this bull shit

Tarvinder Khanna
Tarvinder Khanna
24 February 2020 8:15 AM

I think I noticed lot of people mentioning one97 communication , I think this is the fraud with joining hands of RedCarpet team as this team showing purchasing and dues for this so called Co. And later on will sms ND calls for recovery of amount which you never had. Beware !!!!¡!!

SaiKumar bandla
SaiKumar bandla
15 September 2019 9:42 PM

I’m registered with redcarpet and my mobile number is 9381080639 when I’m trying to get ruby card delivery to my home address it was saying sorry we are not delivering here and when i tried to fill up my current address it was saying please provide the same address as written in government id please help me regarding this i wrote many mails to the support team and I’m not getting any help towards this

Tarvinder Khanna
Tarvinder Khanna
24 February 2020 8:17 AM

Wait for life long as you will never get any kind of assistance from this fraud team who are just prompt to reply for collecting card issue free only

Shoaib Ahmed
Shoaib Ahmed
16 September 2019 2:24 PM

Hi i got my loan amount at 16 Sept 2019 what time it take to reflect in active status i need to borrow more so

chintu yadav
chintu yadav
17 September 2019 10:44 AM

we have paid card payment but not show limit so please solve issue

Sujeet morla
Sujeet morla
17 September 2019 5:03 PM

While IAM paying my due bill but transaction was failed but money deducted from my bank account.when I’ll receive back can u help me

Tarvinder Khanna
Tarvinder Khanna
24 February 2020 8:19 AM
Reply to  Sujeet morla

You will never be helped as I noticing lot if reviews here for the same issue but never be helped by this fraud team or App

Laali Singh
Laali Singh
18 September 2019 3:56 PM

Sir I have paid my all due only 522 rupees was pending but now it’s show that your payable balance is 6610 rupees why it’s increase sudden and there are many call coming from customer service to pay amount either we’ll send notice in your home and your college ,but I already regular pay my emi every month only 522 rupees was pending

Lavlesh Sarathe
Lavlesh Sarathe
1 October 2019 7:20 AM

I am complete my all instalments but in my credit score show the due 1 instalment

NITISH KUMAR
NITISH KUMAR
2 October 2019 2:13 PM

SIR MY MOBILE NO- 7091xxx1,
SIR ALL MONTH I HAVE TO PAY 563 RUPEES FOR SMART CARD LOAN EVEN IF I DONT USE OF REDCARPET MASTER CARD ,I DONT KNOW WHY I HAVETO PAID THIS MUCH RUPEES WITHOUT USING MASTER CARD ,
AND I AM NOT GETTING ANY REPLY FROM CUSTOMER SUPPORT.HELP ME OTHER WISE I WILL HAVE TO EXICT FROM RED CARPET

Vasanth Reddy
Vasanth Reddy
3 October 2019 11:15 AM

Hi
I have paid the reload fee for 7600 two days back on oct 1st and i didn’t not receive any amount till now.. Can you say me when i will be able to get the amount

AVANISH KUMAR PANDEY
AVANISH KUMAR PANDEY
8 October 2019 1:30 PM

I have applied for the loan and paid the down payment. It has been 4 days since i applied. My credit limit is 20000 and i have applied for just rs. 5000. But the support team is always mailing me that a executive will call me shortly. It has been 24 hrs still there is no call from redcarpet.

Abhimanyu singh
Abhimanyu singh
10 October 2019 11:49 AM

Card limit is 00

Deepthi
Deepthi
22 October 2019 10:42 AM
Reply to  Vikash

Hi I’m not able to activate my smart card not even able to contact customer care. Now I’m not even able to login to the red carpet app. What a ridiculous thing. Will they activate smart card or not? Have sent so many emails to support team still there is no response. What a fraudsters team?

naveenkumar75587@gmail.com
19 October 2019 11:25 PM

Hi actually I want to change my aadhar details which I given in application. So I can get any new application

Sonu
Admin
Sonu
20 October 2019 3:40 PM

Hi Naveen
You can change it via RedCarpet App.
Good day.

Gopal
Gopal
11 December 2019 4:44 PM
Reply to  Sonu

Hlo sir my ruby card pin not recived me

Suresh Bunadri
Suresh Bunadri
25 October 2019 4:47 AM

Hello
I have received Ruby Card but when I try to activate card through red carpet app it is showing “something wrong try later”. Please help me.

reeta kumari yadav
reeta kumari yadav
6 November 2019 11:40 AM

Hi sir i have to pay my card fee before 15 days but still not get any card yet why.and your customer care number is invalid also.or i have to send mail on your customers service many time but they will not respond continusly.so finally tell me when i get my card if dont then please give me my money back.if you dont do anything in both them then i will halndle it by another way by going to consumer court and explain there everything how you cheat people.so ease dont underestimate it and take it carefully and resolve my… Read more »

Dumpala Navya
Dumpala Navya
15 November 2019 2:36 PM

HI there Hi This is DUMPALA NAVYA applied for a credit card in ur app and paid 750/- and that card has to be delivered in 7 working days and today 15/11/2019 i received a message that our delivery executive tried to reach u but i haven’t received any call from and delivery executive even in the app i can’t raise a ticket as it is showing as HTTP 403 error and in the app its is showing as the package is in HOLD and even don’t know the AWB number belongs to which courier partner and i Request to… Read more »

Gaikwad Tarun
Gaikwad Tarun
15 November 2019 2:43 PM

Hi This is DUMPALA NAVYA applied for a credit card in ur app and paid 750/- and that card has to be delivered in 7 working days and today 15/11/2019 i received a message that our delivery executive tried to reach u but i haven’t received any call from and delivery executive even in the app i can’t raise a ticket as it is showing as HTTP 403 error and in the app its is showing as the package is in HOLD and even don’t know the AWB number belongs to which courier partner and i Request to red-carpet that… Read more »

Rajesh Kumar
Rajesh Kumar
14 December 2019 9:18 AM

I have already paid reload fee but the app is still asking me to pay again

SANATH TALWAR
SANATH TALWAR
27 December 2019 2:08 PM

Can anyone provide me Red-carpet customer care number

pavankumar bk
pavankumar bk
30 December 2019 1:42 PM

my cart is my hand but not activate what will be do

Sonu
Admin
Sonu
3 January 2020 10:50 AM
Reply to  pavankumar bk

Hi BK
To activate the Card, You have to visit RedCarpet App/ Web. Login to your account and go to the CARD section. Select the CARD and Verify your loan amount.
Good day.

Iliyas Khan
Iliyas Khan
2 January 2020 7:42 PM

Hi
This is iliyas Khan from Delhi I want to block my card which number is 55xxx429

So pls block this card nd approved new one by courier as soon as possible.

Thanks
Iliyas Khan
95xxxx10

Sonu
Admin
Sonu
3 January 2020 10:44 AM
Reply to  Iliyas Khan

Hi ILiyas Khan,
You need to request it at the RedCarpet. Please call the customer care or Email them.
Your CARD will be Blocked.

Lokendra kushwaha
Lokendra kushwaha
12 January 2020 2:41 PM

How i get refund on ruby card as i order something online but the item deliverd is not relevant to me so i want to redund it but now i m in trouble that how my money come back to source as redcarpet card is a prepaid card

Sayed Ismail
Sayed Ismail
17 January 2020 5:50 PM

Hello team, i used your ruby credit card to withdraw 10,000/-cash from ATM, but due to technical issue, ATM didn’t dispense cash but my account been debited. Please check and resolve the issue. My contact number is +917019899727

Damanpreet
Damanpreet
18 January 2020 11:57 AM

Hello …how to change pin number.. pls help
I was tried lots of time..

Raj Kishor
Raj Kishor
8 February 2020 11:38 AM

How to pay Minimum ammount,, kya hum Fonace karwasakte he ruby card se

Md mohseen khan
Md mohseen khan
20 October 2020 6:26 PM

My balance has not returned and now you are harassing me by calling me and threatening to spoil my future. Now I should take action against you people. Return my balance as soon as possible and stop harassing me

Sushma Shetty
Sushma Shetty
6 November 2020 8:22 PM

I have cleared my dues, still my card is not loading

GopinathT
GopinathT
12 December 2020 12:51 PM

I paid my all due amount on 9th dec 2020. But still my available limit will be in zero. When will you give the reload option…???

Last edited 6 months ago by GopinathT
Yash sahu
Yash sahu
14 December 2020 3:41 AM

I want to upgrade my ruby virtual card to physical card

Yash sahu
Yash sahu
14 December 2020 3:45 AM

How I upgrade my ruby card to physical card

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