Home / Toll Free Support / [Resolved] NSDL PAN eSign Your Request cannot be Processed.Please try after some time

[Resolved] NSDL PAN eSign Your Request cannot be Processed.Please try after some time

Online PAN Application (eSign/ E-KYC) Adhaar OTP: National Securities Depository Limited (NSDL) is now accepting online PAPERLESS PAN Application (NEW/ CHANGES / REPRINT), online Pan Card Form. After the payment (Debit/ Credit or Netbanking), you have to eSign or e-KYC the user gets OPT to the mobile number linked to UIDAI Aadhaar Card. The SMS contains 6 digit OTP and you have to use it within 10 minutes. You get maximum of 3 OPT (regenerate OTP) request after that you have to log in again and request eSign/ E-KYC again.

Your Request cannot be processed. Please try after some time

Lots of users are getting an error at the NSDL PAN Card online e-Sign/ e-KYC 49A Form.

When you fill online “PAPERLESS PAN CARD” you have to go through 5 steps: 1. Guidelines, 2. Personal Details, 3. Contact & other details, 4.AO Code and 5. Document details (upload scanned documents). You have to pay Rs 110 + e-Sign Charges (Rs5.90) and charges for the net banking or debit card/ credit card.

nsdl pan card

OTP was sent to the mobile number/email ID registered with UIDAI and is valid for 10 minutes. If you have not received the OTP, please click on ‘Regenerate OTP’ button. If you want to regenerate OTP you have 2 attempts left.

esign pan card

after submitting the OTP, you get ERROR Message. Your request is being processed. It may take upto 60 seconds .Kindly do not refresh your page or close the browser

Error Message: Your Request cannot be processed.Please try after some time

pan card esign problem

Payment Mode

Category of Applicant Payment by Credit Card / Debit Card / Net Banking can be made by / for
Individual Self, immediate family members (parents, spouse, children)
HUF Karta of the HUF
Company Any Director of the Company
Firm/ Limited Liability Partnership Any Partner of the Firm/ LLP
Association of Person(s) / Body of Individuals / Association of Person(s) Trust / Artificial Juridical Person / Local Authority Authorised Signatory covered under section 140 of Income Tax Act, 1961

Paperless PAN CARD Online

Aadhaar based e-Sign: If you are applying for the New or Changed PAN card, you have  -Sign option, the user has to upload passport photo, signature and other documents (address proof, photo ID, Date of birth). No need to send PAN application form and supporting document to NSDL e-Gov.

Digital Signature Certificate (DSC): If you are choosing to apply PAN Card using the Digital Certificate then an applicant only need to upload scanned images (as per defined parameters) of photo, signature and supporting documents while making an application. No need to send PAN application form and supporting document to NSDL e-Gov.

Aadhaar based e-KYC: Choosing the UIDAI Aadhaar Based e-KYC, the candidate has to use the details of Aadhaar Card in PAN CARD. All the details must be similar ie. (Name, Date of birth, Gender, Residential Address, Email ID, Mobile Number & Photograph) and Aadhaar as supporting document and would be forwarded to Income Tax Department for allotment of PAN. All these fields are non-editable. The photograph used in Aadhaar card would be used in PAN card and there is no need to upload supporting document, Photo and Signature. PAN card will be dispatched at the address mentioned in Aadhaar. No need to send PAN application form and supporting document to NSDL e-Gov.

Physical acknowledgment: Applicant has to print the successfully generated application form, affix recent color photographs, duly sign in the space provided, & forward along with prescribed supporting documents to NSDL e-Gov at below specified address.

NOTE: Important instructions for paperless PAN application through e-KYC / e-Sign –

  1. To avail e-KYC / e-Sign Services, Aadhaar is mandatory and details given in Aadhaar should be exactly matched with applicant’s Full name, Date of Birth and Gender as mentioned in this application form to authenticate Aadhaar.
  2. Once authentication of Aadhaar is successful then one-time password (OTP) would be sent on your mobile number/email ID linked with your Aadhaar to generate Aadhaar Based e-Sign.
  3. To check registered mobile number/email ID in Aadhaar, please visit at https://resident.uidai.net.in/verify-email-mobile.
  4. In e-Sign Service, applicant needs to upload Photo, Sign and supporting document as per prescribed format
  5. In e-KYC & e-Sign (Paperless), no need to upload Photo, Sign and supporting document. The photograph used in Aadhaar card would be printed in PAN card.
  6. e-KYC & e-Sign (Paperless) and e-Sign facility is not available for Minor applicants and other categories of applicants as provided u/s 160 of Income-tax Act, 1961 where Representative Assessee is appointed by the applicant.

HELP-CENTER/ Customer Care

Information Call PAN/TDS Call Centre at 020 – 27218080
Fax: 020-27218081 E-mail us at: [email protected]
SMS NSDLPAN 15 digit acknowledgment no. & send to 57575 to obtain application status

Write to: INCOME TAX PAN SERVICES UNIT (Managed by NSDL e-Governance Infrastructure Limited), 5th Floor, Mantri
Sterling, Plot No. 341, Survey No. 997/8, Model Colony, Near Deep Bungalow Chowk, Pune – 411 016.

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jawahar lal
jawahar lal
14 August 2017 5:47 PM

Dear sir my last transaction I’d is 722614914429 is wrong please re found 5000 sir kindly refund

26 September 2017 10:13 PM

I wonder what is really solved here… This simply does not say anything about solution

6 October 2017 5:55 PM
Reply to  Vikash

Dear sir
How can get my acknowledgement number.

8 February 2018 8:08 PM
Reply to  Vikash

We have only token No.

1 March 2018 8:16 PM
Reply to  Vikash

I am getting the OTP but a error message pops up “Your request could not be processed.Please try after some time”. I called the customer care and they asked me to try after 48 HOURS. Still same error prevails.
I should suggest the employees and the authorities to pack their bags and take an early retirement. Making mockery of the citizens and their rights.
Complete inefficiency and absolute sincerity.
If this is the way the govt wants to embrace digital India then not even God can save us.

1 March 2018 8:18 PM
Reply to  Vinay

please read insincerity*.

1 November 2017 2:20 PM

HOW CAN E-SIGH/E-KYC paperless PAN application

Umesh Kumar Purohit
Umesh Kumar Purohit
17 November 2017 2:41 PM

OTP not receive for e-kyc PAN cardl (inked mob.no. aadharcard).
What shall i do?

kavinkumar m
kavinkumar m
5 December 2017 10:15 PM

payment completed
but OTP Not Receive on My registred Mobile number

sanjay kumar
sanjay kumar
9 December 2017 11:03 AM

how to pan card online

sanjay kumar
sanjay kumar
9 December 2017 11:04 AM

and find pan card

15 January 2018 2:13 PM

OTP not received for all three attempts. What you resolved here.

8 February 2018 8:46 AM

Sir ,,why my ekyc is not processed and try after sometime.
I paid pan charge through net banking.But why there show a problem? Pls help me urgent.

9 March 2018 6:12 PM

I repeatedly receive the message “Your Request cannot be processed. Please try after some time” even though i do receive the OTP but i cant get the page where to enter the same. Kindly help

13 March 2018 8:22 PM

SIR THIS PROBLUM how it solve
Demographic verification error, Please try after some time. If error persists, then kindly contact

18 March 2018 11:50 AM

What is actually solved here?

Subramaniam Krishnan
Subramaniam Krishnan
4 April 2018 6:14 AM

How is this issue resolved? Been struggling with this error for the last 2 days

12 April 2018 8:03 PM

I have used 3 times maximum OTP and it says to send physically.
How to get refund?
Or should i try next day?

25 April 2018 9:08 PM

Category : Individual
Status : We have not yet received the supporting documents with respect to your PAN application. Kindly submit the requisite documents to NSDL to enable us to process your PAN application at the earliest. For further details, please read the guidelines and instructions or contact TIN Call Center at 020 – 27218080
I have submit nsdl e governance e kyc/e sign what I have to do?

Shimla bhaskar
Shimla bhaskar
17 May 2018 8:46 AM

I have applied for pan card online with E-KYC authentication through Aadhaar option.The details are entered successfully and the payment is also done by debit card .But l haven’t receive OTP for the verification.

Temporary token no.0022316086

Akshay Somnath Dhule
Akshay Somnath Dhule
24 July 2018 11:32 AM

Amount has been debited from my bank account but while OTP verification I not getting OTP tried multiple times but not yet received also my mobile number is updated with the UIDAI

30 November 2019 3:15 PM

“Your Details have been Cannot be Saved. Please Try After Sometime” – I m facing this problem past two days, and I contact NSDL customer care they asked to send screen shot and i received acknowledge mail. but still this problem not solved.

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