Home / Toll Free Support / {Shopclues Customer Support} Orders, Returns, Refund ShopClues

{Shopclues Customer Support} Orders, Returns, Refund ShopClues

Customer can lodge an online complaint against Shopclues Order, Delivery Boy, Pricing, Payment, Refund, Cancellation of Order, Wrong/ Return order, Payment failure. Shopclues Online Complaint Form, Get 24×7 Support/ Shop clues Shopping Helpdesk, Jago Grahak Jago National Consumer Helpline Toll-free number 

Shopclues is one of the top E-Commerce Company in India apart from Amazon, PayTM and Flipkart. It was started in 2011 with only 10 team members with founders Sandeep and core members Radhika and Sanjay. At present ShopClues.com has more than 2 million merchants, 5 million customers, and 2.8 million+ online products in the catalog. The website is very popular with Daily Deals in Electronics, Mobile, Kitchen, Home Appliance, Fashion, etc. Also, Shopclues has more than 30,000 PIN Address in the list of their delivery network. The official Android App “ShopClues: Online Shopping App” is installed in more than 5o million smartphones. The App is reviewed by 4.0 by 536,352 customers. The latest version 3.5.72 was launched on 10 May 2019.

Shopclues Customer Care/ Helpline

The Customer Service team of Shopclues.com is ready 24×7 to help customer-facing issue in any shopping experience. You can lodge online complaint directly to ShopClues Helpdesk. In case of issue in online/ App ShopClues order, replacement, payments, cash on delivery (COD), Coupon redeem, wrong product, return or cancellation of order is possible. You just need to follow some steps before reaching to customer care.  As you will be communicated via official email-id by ShopClues, if you have any Fraudulent or Suspicious Email/Call/SMS you can email to [email protected] or call at 0124-4414888

Returns & Replacements: To return or replacement of product, you need to follow the steps given here

You can file a return request from your ShopClues account. Go to the official website or App Section of ShopClues Sign In -> My Orders -> Return Order -> select Issue/sub-issue ->Refund/Replacement ->Submit.

  1. Initiate Return from MyAccount —> Orders
  2. Shopclues Customer Support confirms your replacement/ return order status.
  3. Pack the product
  4. Put Address label on top
  5. Handover the product to courier.

You can place a Return request within 10 days of order delivery. However, in case of Damaged/Missing Product, the Return request should be filed within 2 days of delivery.

For COD Orders: You need to scan the QR Code available on the product (Bill)

Returns/Replacement are accepted under the following cases –

  • Wrong Product – Wrong color/ size/ style
  • Wrong item ordered/ delivered
  • Unsatisfactory Product – Inauthentic/ Low Quality/ Expired
  • Defective Product – Manufacturing defect/ Non-functioning (Not applicable, if the product is under Manufacturer’s Warranty)
  • Damaged Product – Physical damage/ Tampered product or packaging
  • Wrong Quantity – Missing Products/ Parts
  • No Invoice/Warranty Received – Available on Electronics only

Orders & cancellation: The customer can cancel ShopClues orders. You can cancel your order if it is not shipped. Please login to your ShopClues account for initiating the cancellation & follow the given process: Sign-In -> My Orders -> Cancellation Request

You can also modify the Product/ Order: (Only if the product is not dispatched).

  • Sign-In -> My Orders -> Modify Order
  • Please login to your ShopClues account:
  • Sign-In -> My Account -> My Orders -> Modify Order. Or
  • Kindly contact us at //myaccount.shopclues.com/index.php?dispatch=write_to_us.write for any modifications.

ShopClues Customer Support

If the ShopClues Customer Care is not accepting return/ cancellation of orders – You can register online complaint.

Payments: Any issue related to the Payment of Orders (i.e. Netbanking, Debit, Credit Card, UPI, PayTM, Wallet, PhonePe, Amazon Pay etc.). In some orders you can pay the amount at doors. Check for COD products. The EMI Payment facility is also available.

  • ICICI Bank
  • HDFC Bank
  • Citibank
  • SBI Card
  • Standard Chartered Bank
  • Kotak Mahindra Bank
  • Axis Bank
  • HSBC Bank
  • Yes Bank
  • RBL Bank

Refunds: Have to canceled the product or returned ShopClues order? The Refund of the amount depends upon the mode of payment. Please refer to the list below:

  • CluesBucks: 1 – 2 Business days
  • Net banking: 3 – 4 Business days,
  • Debit card: 7 – 9 Business days
  • Credit card: 10 – 15 Business days
  • UPI Payments: 2-4 Days
  • NEFT: 4 Working Days
  • PayTM, Wallets: 7 – 9 Working Days
In case of any clarification or If you have not received the refund within the stipulated time, kindly contact your bank customer care number to know the status of the transaction.

Shipping & Delivery: Contact customer care support to report complaint against Delivery Boy. Also, you can check the status of product at by login in ShopClues.com account. Go to “MyAccount” or from //myaccount.shopclues.com/index.php?dispatch=orders.search

Out for Delivery but not received: The customer facing issue not recieveing order. You got SMS of out for Delivery but the delivery boy is not supporting/ location. If the product is delivered to you in the next 24 hours, kindly check with the courier company or contact us at //myaccount.shopclues.com/index.php?dispatch=write_to_us.write.

ShopClues Cluesbucks: The Loyalty program of Shopclues is availed by the customer order on www.shopclues.com or ShopClues App. The 1 Cluesbucks is equal to Rs 1/-. Check the status / refund/ redeem CluesBucks

  • Sign In >> My Account >>My CluesBucks 
  • My CluesBucks section shall display the following -Current CluesBucks balance
  • Orders placed using CluesBucks
  • CluesBucks credited for any Contests/Promotions
  • CluesBucks credited in the event of cancellation/refund

Anti-Fraud/ Cyber Crime: Do you have any information regarding the ShopClues Fraud? To report it to official customer care. Kindly contact to [email protected] or call at 0124-4414888. The ShopClues will neve run any Contest with Cash Rewards or Lottery Prizes.

Cluesbucks+: The ShopClues give chance to win CluesBucks+. Check your total CluesBucks @Sign In >> My Account >>My CB’s

  • My CluesBucks+ section shall display the following -Current CluesBucks+ balance
  • Orders placed using CluesBucks+
  • CluesBucks credited for any Contests/Promotions

Shopclues Online Complaint/ Helpline Number

To register online complaint of ShopClues orders you need to login to your Account. Now, go to the Customer Care (CS) section and fill the online complaint form:

Customer Support:

Register Complaint Online: https://myaccount.shopclues.com/index.php?dispatch=write_to_us.write
Call/ Phone Support: The customer can register online “ShopClues Support:0124-4414888” 9:30am – 6:30pm, Mon-Saturday.

Merchant Support:

Register Online Complaint: https://shopclues.com/sellersupport
Call/ Merchant Care: If you are Merchant at ShopClues, Just call on 0124-4669777 to get instant Help.
Address: Head Office Clues Network Pvt. Ltd.Building No. 112,Sector- 44,Gurgaon, 122001, Haryana, India

Register: Online Complaint

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